Skills
Summary
Overview
Work History
Education
Certification
Timeline
Generic

Erek Jahn

Rosenberg,TX

Skills

    Talented Writer "Master of Language" -Nick Almeida

    Elite Problem Solver

    Outstanding Communicator

    Natural Leader

    Ultimate Team Player

    Master of Customer Service

    Proficient in Microsoft Word, Powerpoint, Excel, etc

    Proficient in Adobe Premiere, PhotoShop, etc

Summary

Career-long experience in Customer/Guest relations and service with extensive managerial experience. Extensive experience in Sales and entertainment. I have been successful at every position I have had in my career and have been rewarded with promotions quickly at many of my stops. I am a fast learner, pay attention to details, and I am highly skilled in solving problems.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Server

Ciro's Italian Eatery
05.2023 - Current
  • The main priority of Ciro's is to provide service that a dinner guest can't get anywhere else in Houston and at Ciro's I elevate an otherwise casual pasta-house experience into a dinner that guests will brag about to all their friends.
  • I routinely receive VIP parties of 18 guests or more that I conquer without difficulty.

Server

Postino Wine Cafe
09.2020 - 03.2023
  • At Postino, I studied wine and worked hard as a busser/server assistant for 10 months until I had enough experience to serve food and wine.
  • Once I was promoted, I helped open the Cinco Ranch Postino location and assisted in training many of the servers.

Bird Specialist/Shift Supervisor

Raising Cane's Restaurants
09.2017 - 09.2020
  • The "Bird Specialist" dictates the entire flow of food of out the kitchen of the restaurant. He/She is responsible for quantity, waste, and quality, while simultaneously maintaining a clean workspace.
  • They cook all of the chicken product in the restaurant, clean and maintain all of the fryers and oil, and are responsible with holding others accountable.
  • The "Bird Specialist" is a brand word for kitchen supervisor, and the responsibilities are similar.
  • I had to be an expert in food and kitchen safety and run the kitchen in the event that a manager is not present, which was often.

Box Office Representative

Theatre Under The Stars
02.2019 - 03.2020
  • Chosen to coordinate with individual season ticket holders as well as large donors regarding unresolved account balances and unkept pledges, amounts of up to $10,000 USD, made to Theatre Under The Stars non-profit due to my patience and tactfulness.
  • Processed the sale of season-long theatre subscriptions, single show ticket sales, swaps, and refunds utilizing Tessitura Ticketing Network.
  • Maintained a full understanding of the performance space and the nature of the performances themselves in order to coordinate seating arrangements that optimize customer experience during events such as special sensory showings and ADA seating.
  • Processed the sale of season-long theatre subscriptions, single show ticket sales, swaps, and refunds utilizing Tessitura Ticketing Network.
  • Maintained a full understanding of the performance space and the nature of the performances themselves in order to coordinate seating arrangements that optimize customer experience during events such as special sensory showings and ADA seating.

Lead Guest Experience Specialist

Santikos Theaters
10.2015 - 12.2017
  • I did everything from cleaning theaters, to selling concessions, to selling, swapping and refunding tickets to guests.
  • I was quickly promoted and given a supervisor role.
  • I lead individual departments on a given night, running the lead service supervisor role for every department including an accountability role in verifying nightly cash deposits.

Education

Associate of Arts - English Literature

Houston Community College
Houston, TX
05-2018

Certification

TABC Certified

Food Handlers Certified

Tessitura Ticketing Network (2019-2020)

Bird Specialist/Restaurant Image Certified (2019)

Timeline

Server

Ciro's Italian Eatery
05.2023 - Current

Server

Postino Wine Cafe
09.2020 - 03.2023

Box Office Representative

Theatre Under The Stars
02.2019 - 03.2020

Bird Specialist/Shift Supervisor

Raising Cane's Restaurants
09.2017 - 09.2020

Lead Guest Experience Specialist

Santikos Theaters
10.2015 - 12.2017

Associate of Arts - English Literature

Houston Community College

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Erek Jahn