Ereka Florence
Crowley
Summary
Motivated individual brings focus on team-work and desire to expand with warehouse team. Eager to learn roles and advance professionally to help team deliver goods on-time and meet high demand in fast-paced environment.
Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads.
Overview
1
1
year of post-secondary education
19
19
years of professional experience
Work History
Warehouse associate
Amazon fulfillment
Roanoke
11.2025 - Current
- Operated material handling equipment to move products efficiently.
- Loaded and unloaded shipments following safety protocols.
- Maintained accurate inventory records using warehouse management systems.
- Collaborated with team members to ensure timely order fulfillment.
- Staged and sorted multiple types of products for loading.
- Inspected materials and sorted items into piles or in containers according to type, size, condition, coloring or grade.
- Organized sorted items into designated areas for further processing or shipment.
- Inspected and sorted items or materials according to type, size, or coloring.
Warehouse associate
FedEx Supply Chain
Fort Worth
05.2022 - 05.2026
- Ensuring work areas are kept clean, neat and well-organized, packing incoming stock away, taking inventory and reporting shortages, keeping records of incoming and outgoing shipments, picking orders as requested by management.
- Collaborated with team members to maintain a clean work environment.
- Assisted in training new associates on safety procedures and workflow.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Received deliveries, scanned packages, and updated orders in internal database.
Management
Popeyes
Fort Worth
02.2021 - 09.2022
- Ensuring the success of the business. I was also accountable for superior customer service, driving sales and profit-generating behavior. I manage team members to ensure customer satisfaction, control costs, and ensure brand standards are upheld.
- Supervised daily operations in fast-paced restaurant environment.
- Ensured compliance with health and safety regulations for food handling.
- Resolved customer complaints promptly to maintain satisfaction standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
Warehouse Picker/Packer
Sam’s
06.2020 - 05.2022
- My job duties I had to pull all the products that make up an order and consolidating it for shipment. I wasn’t only responsible for gathering their relevant stock, also checked to make sure the products aren’t damaged, update inventory. Using RF scanners and computer software for shipping.
Management
Wendy’s
Rufe Snow
10.2007 - 05.2018
- Train, monitor, and reinforce food safety procedures, Work with the leadership team to meet sales goals, Manage food and labor costs, Execute company policies and procedures, Monitor food inventory levels and order product when necessary, Manage and maintain safe working conditions, Manage crew member employees in a manner that maximizes crew retention, Interview and hire team members, Provide proper training for team members, Anticipate and identify problems and initiate appropriate corrective action, Maintain fast, accurate service, provide excellent customer service, and meet and/or exceed both company and customer expectations, Ensure continual improvement of Quality, Service, and Cleanliness, Maximize store sales goals versus budget, including participation in marketing programs.
- Supervised daily operations in fast-paced restaurant environment.
- Managed inventory levels to ensure product availability and freshness.
- Ensured compliance with health and safety regulations for food handling.
- Conducted performance evaluations to support employee development.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
Education
Bachelor of Social Work - Social Work
The University of Texas At Arlington
Arlington, TX 08.2023 - 12.2024
Internship - Social Work
The University of Texas At Arlington
Arlington, TX 11.2024 - 12.2024
Associate of Arts - Social Work
Tarrant County College
Campus Drive, TX 08.2020 - 05/2022
Associate of Arts -
Bakersfield College
Bakersfield, CA 08.2010 - 05/2011
Diploma - High school
East Bakersfield High School
Bakersfield, CA 08.2003 - 06/2007
Skills
- Creativity
- Leadership
- Organization
- Problem solving
- Teamwork
- Employee training
- Logistics
- Attention to detail
- Order fulfillment
- Material handling
- Self-motivated and disciplined
- Microsoft Excel
- Order picking and processing
- Customer service
- Time management
Timeline
Warehouse associate
Amazon fulfillment
11.2025 - Current
Internship - Social Work
The University of Texas At Arlington
11.2024 - 12.2024
Bachelor of Social Work - Social Work
The University of Texas At Arlington
08.2023 - 12.2024
Warehouse associate
FedEx Supply Chain
05.2022 - 05.2026
Management
Popeyes
02.2021 - 09.2022
Associate of Arts - Social Work
Tarrant County College
08.2020 - 05/2022
Warehouse Picker/Packer
Sam’s
06.2020 - 05.2022
Associate of Arts -
Bakersfield College
08.2010 - 05/2011
Management
Wendy’s
10.2007 - 05.2018
Diploma - High school
East Bakersfield High School
08.2003 - 06/2007