Summary
Overview
Work History
Education
Skills
Timeline
Generic

ERENA JOHNSON

Houston,TX

Summary

I'm a compassionate Registered Nurse with experience in both inpatient and home environments. I am a proactive and goal-oriented professional with excellent time management and problem-solving skills. I'm hardworking, reliable and adaptable with a swift capacity to learn and apply new skills. I have over 15 years of experience in customer service and 4 years of experience in direct patient care.

Overview

15
15
years of professional experience

Work History

Registered Nurse

Angels of Care
07.2024 - Current
  • As a registered nurse for Angels of Care, I provided individualized in-home care for patients, focusing on chronic disease management, and conducting comprehensive assessments. I administered medications and educate families on medication management, side effects, and safety protocols. I provided tracheostomy care and suctioning as needed to maintain patent airways, and administer tube feedings according to care plans for patients with gastrostomy tubes.

Registered Dialysis Nurse

DaVita
03.2024 - Current
  • I work as a Registered Nurse for DaVita in a hospital-based setting. I provide skilled nursing care to both acute and chronic dialysis patients while consistently upholding infection control and patient safety standards. I am responsible for operating and monitoring dialysis machines to ensure safe and effective treatment that aligns with prescribed orders. My responsibilities include assessing, planning, and evaluating patient care in close collaboration with interdisciplinary healthcare teams. I respond promptly to complications during treatment, including hypotension, vascular access issues, and adverse reactions. I use EPIC and DaVita’s charting system to maintain accurate and thorough documentation of treatments, vital signs, and patient responses in compliance with hospital and DaVita protocols.

Customer Service Supervisor

Marshalls
01.2011 - Current
  • I began my career as a cashier and progressively advanced through roles such as Customer Service Supervisor, Home Merchandise Coordinator, Key Carrier, and currently serve as an Assistant Store Manager. In this leadership role, I oversee daily store operations, including merchandising strategies to optimize product visibility and sales performance. I ensure high standards of customer service by coaching team members, resolving escalated customer concerns, and promoting a positive shopping experience. I manage freight flow and inventory processes to maintain stock accuracy and product availability. Additionally, I assist with hiring, training, and onboarding new associates, helping to build a knowledgeable and effective team. I am also responsible for cash office operations, including reconciliation, deposits, and ensuring adherence to loss prevention and financial policies.

Professional Student Nurse

Memorial Hermann
06.2021 - 01.2024
  • As a Professional Student Nurse in a Level 1 Trauma Emergency Center, I provided hands-on patient care under the supervision of registered nurses in a fast-paced, high-acuity environment. My responsibilities included assisting with triage, obtaining vital signs, performing wound care, and supporting basic life-saving interventions. I participated in the stabilization of critically ill and trauma patients and observed advanced emergency procedures such as intubations and central line placements. Working closely with a multidisciplinary team, I gained valuable experience managing diverse patient populations while maintaining accurate documentation in the electronic medical record. This role strengthened my clinical judgment, adaptability, and ability to perform under pressure in critical situations.

Senior Teller

JPMorgan Chase
03.2010 - 03.2016
  • As a Senior Teller at JPMorgan Chase, I was responsible for delivering exceptional customer service while handling financial transactions, including deposits, withdrawals, payments, and account inquiries. I supported daily branch operations by balancing cash drawers, maintaining transaction accuracy, and adhering to compliance and security procedures. I also played a key role in promoting Chase products and services, referring customers to appropriate banking specialists, and helping drive branch performance and customer satisfaction.

Education

Bachelor of Science - Nursing

Chamberlain College of Nursing
Houston, TX
12-2023

Associate of Science - Applied Science

Lone Star College
Houston, TX
12-2014

Skills

  • BLS
  • EPIC
  • CERNER
  • DIRECT PATIENT CARE
  • PHLEBOTOMY
  • IV INSERTIONS
  • AV FISTULAS & GRAFTS
  • MEDICATION & IV ADMINISTRATION
  • TRACHEOSTOMY CARE
  • PERFORMING EKG's
  • EMERGENCY RESPONSE
  • LEADERSHIP
  • CUSTOMER SERVICE
  • TRAINING AND DEVELOPING
  • MERCHANDISING
  • MICROSOFT OFFICE

Timeline

Registered Nurse

Angels of Care
07.2024 - Current

Registered Dialysis Nurse

DaVita
03.2024 - Current

Professional Student Nurse

Memorial Hermann
06.2021 - 01.2024

Customer Service Supervisor

Marshalls
01.2011 - Current

Senior Teller

JPMorgan Chase
03.2010 - 03.2016

Bachelor of Science - Nursing

Chamberlain College of Nursing

Associate of Science - Applied Science

Lone Star College

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