Erendira Bernal Hernandez
Sacramento,CA
Summary
Dynamic Administrative Assistant with a proven track record at Consulado General De Mexico, excelling in document management and compliance. Expert in customer service and data entry, I streamlined processes, enhancing efficiency and accuracy. Recognized for resolving complex issues and training staff, fostering a collaborative team environment while safeguarding sensitive information.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Consulado General De Mexico
04.2018 - 11.2022
- Developed and maintained filing systems to enhance document retrieval efficiency.
- Assisted in the preparation of official correspondence and diplomatic communications.
- Conducted thorough background checks to maintain national security standards for international travel.
- Processed passport applications, ensuring compliance with regulatory standards and guidelines.
- Handled sensitive personal information with utmost discretion, adhering to strict privacy policies and safeguarding confidential data.
- Reduced errors in passport printing by double-checking information and swiftly identifying discrepancies.
- Provided clear instructions for obtaining required documents, saving both time and resources for applicants during the application process.
- Contributed to team efficiency by sharing best practices and offering assistance when needed.
Customer Representative
Mexico Express
08.2012 - 02.2018
- Stayed current on industry trends and regulatory updates, ensuring the company''s continued compliance and competitiveness.
- Streamlined money transfer processes for improved transaction speed and reduced wait times.
- Worked with clients and finance companies to find optimal solutions for financing.
- Resolved customer complaints professionally, restoring confidence in our services and retaining loyal clientele.
- Trained new staff on systems, processes, and customer service best practices.
- Managed cash handling procedures, maintaining accuracy in transactions and balancing tills.
- Handled various accounting transactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Conalep
Mexico Michoacan05-1994
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Cash handling
- Guest services
- Product knowledge
- Payment processing
- POS system operation
- Customer inquiries
- Refund handling
- Payment collection
- Customer service expert
- Decision-making
- Team development
- Relationship building
Languages
Spanish
Full Professional
Timeline
Administrative Assistant
Consulado General De Mexico
04.2018 - 11.2022
Customer Representative
Mexico Express
08.2012 - 02.2018
High School Diploma -
Conalep