Erendira Degner

Used company software and databases to maintain records of services performed and patient conditions.

Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.

Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.

Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.

Improved communication among healthcare providers, streamlining the coordination of services for patients.

Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.

• Assisted in EPIC transition, transferring data from Athena to EPIC. These were consults, lab results and other pertinent patient information needed for scheduled appointments.
• I worked on pending referrals, calling either specialists for updates or insurance companies for status of referral.
• Prior Authorizations for medications. Calling on Insurance companies if needed but mostly entering all Prior Authorizations electronically. I also called Pharmacies and DME companies with questions for completion of PA's.
• I helped some of our Clinics with their In Baskets, by returning patient calls. Emergency Room Follow up calls, Lab results, prescription refills. Reminder calls for past due labs and other tests pending.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained patient vitals, medical history, medication information, symptoms, and allergies.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
• Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
• Assisted physicians with minor surgeries, including preparing procedure room and sterilizing instruments.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
• Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
• Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
• Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
• Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
• Empowered patients through education on self-management techniques for chronic conditions. (Diabetes)
• Conducted patient follow-up calls to monitor treatment progress and answer any questions.
• Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Performed medical records management, organizing and scanning documents.

• Called and faxed pharmacies to submit prescriptions and refills.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations. Dr. Lindsey is Family Practice with OB and did some minor surgeries in office.
• Assisted physicians with various minor procedures, ensuring comfort and accuracy for optimal patient outcomes.
• Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
• Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs. Prior Authorizations for medications.
• Assisted with OB patient care and Newborn patients and their needs, vaccines, weight check and other vitals.
• Obtained vitals, client medical history, medication information, symptoms, and allergies.
• Dr. Lindsey spoke Spanish, so I was his translator for the Spanish speaking patients.