Erendira Belen Belman

• My main role consist of providing primary support to our Spanish, and English-speaking customers.
• Provides customer service by answering incoming service requests, via phone, chat, email & online requests from Microsoft Employees and/or Vendors on facility-related issues.
• Responds to client inquires and concerns. Ensures timely and quality service delivery to clients.
• Dispatching and Escalating urgent requests.
• Serve as a liaison between CBRE IFM Tier1 and customers navigating msfacilities.com
• I create work orders and assign work orders to multiple technicians, subcontractors and vendors.
• As part of my role I also communicate work order details to technicians and assists management in resolving problems.
• I provide informal assistance such as technical guidance and/or training to co-workers.
• As a tenured CSR I assist with the training of new hires.

This role was the MS Account role which I began through this recruitment agency. All responsibilities have remained the same.

• Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
• Conducted research on insurance packages options to generate client recommendations.
• Established payment methods for customers calling Allstate Call Center. One of my responsibilities was to facilitate customer payments and issue receipts.
• As an agent I sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
• Initiated outbound customer calls to review policy reviews and late payments to avoid lapse in coverage.
• Provided primary customer support to internal and external customers.