Erenik Ismailgeci
New York,NY
Summary
Motivated professional considered talented leader and driven problem solver. Brings +11 years of experience in Resident Manager role. Offers outstanding attention to detail and coordination. Dedicated Resident Manager skilled at overseeing successful residential operations at luxury facilities. Manages staff with firm and fair hand to keep all team members focused on safely supporting residents' needs. Successful at handling administrative, building maintenance and emergency response requirements with calm, level-headed approach.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Resident Manager
VANBARTON Group
New York, NY
01.2023 - Current
- 588 Units, High End Luxury Building, Rental Class A
- Live-in/On Call Resident Manager
- Strong working knowledge of building systems (Boiler, Plumbing, Electric, HVAC, BMS Control, Heat Exchangers, Cooling Towers, Water Condensers etc)
- Managed and oversaw more than +30.000 sqf amenities; spa room, lounge areas, reading room, pet bath, bowling cort, rooftops, sportsbook room, game rooms, gym, kids game room, and terrace lounge with barbecue and fire pits
- Working in the building when was under and after construction
- Punch-Listing the apartments and adding everything to PROCORE (construction management software that we used in the building)
- Accepting the apartments in house after construction finish working on my punchlists and verifying that everything is completed
- Update the upper management weekly on the building faze during the construction
- Working with Project Manager and all construction formers (plumbing, electric, HVAC, painting, flooring, ets), and making sure everything is going well and up to date
- Oversees scheduling for move-ins and make sure the apartments are cleaned and ready
- Raising staff expectation, i.e., how they interact with residents, implementing my in-person
- Oversee building staff of 29 staff including handyman's, concierge, doorman, package man, porters, security
- Overview the workorders through CARSON and appoint the duties accordingly
- Maintain and nurture working relationships with the property manager and department leaders
- Communicate with Property manager and Payroll to ensure staff needs were met and Internal Budgeting for the building.
- Purchase all maintenance supplies and Building supplies
Resident Manager
The MOINIAN GROUP
Brooklyn, NY
10.2020 - 01.2023
- 476 Units, High-End Luxury Building, Rental Class A
- Live-in/On Call Resident Manager
- Managed and oversaw operations, maintenance and administration of properties.
- Manage several commercial spaces within the building
- Oversees scheduling for move-ins, move-outs, transfers and make sure the apartments are ready
- Managed and oversaw more than +50.000 sqf ameneties, 2 pool areas (indoor and outdoor), spa room, lounge areas, reading room, dog run, basketball court, rooftops, cinema room, game rooms, gym (indoor and outdoor), kids park, kids game room, and terrace lounge.
- Oversee building staff of 25 staff including assistant, handyman, concierge, doorman, package man, porters.
- Raising staff expectation, i.e., how they interact with residents, implementing my in-person.
- Overview the workorders through BuildingLink and appoint the duties accordingly
- Maintain and nurture working relationships with the property manager and department leaders
- Communicate with Property manager and Payroll to ensure staff needs were met and Internal Budgeting for the building.
- Supervise all contractors working on property and Responsible for building physical infrastructure/ Coordinate with contractors
- Purchase all maintenance supplies and Building supplies
- Strong working knowledge of building systems (Boiler, Plumbing, Electric, HVAC)
Senior Resident Manager
PRC Group
Jersey City, NJ
11.2016 - 10.2019
- 850 Units, 4 buildings High End Luxury Buildings, Rental Class A
- Live-in/On Call Senior Resident Manager
- Supervise all contractors working on property
- Overview the workorders through Yardi and appoint the duties accordingly
- Responsible for the Payroll and Internal Budgeting for all 4 buildings
- Responsible for building physical infrastructure/ Coordinate with contractors
- Working in the building when was under and after construction
- Punch-Listing the apartments and adding everything to ESub (construction management software that we used in the building)
- Working with Project Manager and all construction formers (plumbing, electric, HVAC, painting, flooring, ets), and making sure everything is going well and up to date
- Raising staff expectation, i.e., how they interact with residents, implementing my in-person
- Oversee building staff of 35 staff including handyman's, concierge, doorman, package man, porters, security
Resident Manager
Canvas Property Group
Manhattan, NY
12.2013 - 11.2016
- 150 Units / High-End Luxury Building, Condo-White Glove
- Oversee building staff of 20 including Handyman, Porters, Doorman, Mailman
- Manage several commercial spaces within the building
- Trained and coached staff to consistently meet residents' needs with caring, knowledgeable and safe support.
- Communicate with Property manager and Payroll to ensure staff needs were met
- Responsible for building physical infrastructure/ Coordinate with contractors
- Supervise fire safety monitoring system in coordination with Central Command station
- Purchase all maintenance supplies and Building supplies and Maintenance
- Inspect all equipment (Fire alarms, Fire pump room, Elevator and Boiler)
Assistant Resident Manager / Handyman
Gumley Haft
Manhattan, NY
08.2012 - 12.2013
- 120 Units/High-End Luxury Building, Condo-White Glove
- Oversee building staff of 17 including Porters, Doorman, Mailman, Elevator-man
- Manage and help with repairs several commercial spaces within the building
- Communicate with Property manager and Payroll to ensure staff needs were met
- Perform basic electric and plumbing repairs, light construction, and carpentry
- Responsible for the overall, repair and upkeep of the premises, including machines
- Supervise fire safety monitoring system in coordination with Central Command station
- Raising staff expectation, i.e., how they interact with residents, implementing my in-person
Superintendent
Juster Development
New Rochelle, NY
07.2012 - 12.2013
- 50 Units, Rental
- Live-in/On Call Superintendent
- Supervise staff of 2 porters
- Oversees scheduling for move-ins, move-outs, transfers and make sure the apartments are ready
- Renovate the apartments (Painting, Sheetrock, Electrical, Plumbing, Flooring)
- Purchase all maintenance supplies and Building supplies and Maintenance
- Handle the custodial duties and maintenance of an 50-unit mid-rise building
- Strong working knowledge of building systems (Boiler, Plumbing, Electric, HVAC)
- Inspect all equipment (Fire alarms, Fire pump room, Elevator and Boiler)
- Ensure trash and recyclables are disposed and picked-up properly on sanitation days
- Conduct regular inspections of the building common areas and perform routine maintenance for all building spaces
- Maintain and nurture working relationships with the property manager and department leaders
Education
High School Diploma -
Sami Frasheri
Albania01.2012
32 BJ-Courses
Manhattan, NYSkills
- Operations Management
- Strong working knowledge of building systems (Boiler, Plumbing, Electric, HVAC, BMS Control, Heat Exchangers, Cooling Towers, Water Condensers etc)
- Knowledge of building codes and safety standards
- Strong problem solving and customer service skills
- Budgeting and cost control
- Monitoring systems and documentation
- Proficient in all computer systems
- Excellent skills in HVAC, Electric, Plumbing, Carpentry, and Painting
- Ability to perform repairs in electrical, plumbing, HVAC and mechanical systems
- Staff Coordination
- Emergency Response
Certification
- P99 License, Con Low Psi Oil Burn
- P98 License, Fuel-Oil pipping and Storage System
- Fire Suppression FDNY Code: S-12, S-13 Sprinkler-Standpipe System
- Fire Alarm Systems FDNY Code: S-95 Procedures and Protocols
- HVAC Technician
- Fire Watch Operations F-01/F-03
- Building Fire Extinguisher/Fire Safety Inspections, Fire Protection Systems in Accordance With FDNY-NYC Department of Buildings
- Residential/Apartment Building Superintendent
- Commercial Building,Superintendent Building/Boiler FDNY Code: P-99
- Handyman Operations/Supervision Commercial and Residential Buildings
- Building Operations
Timeline
Resident Manager
VANBARTON Group
01.2023 - Current
Resident Manager
The MOINIAN GROUP
10.2020 - 01.2023
Senior Resident Manager
PRC Group
11.2016 - 10.2019
Resident Manager
Canvas Property Group
12.2013 - 11.2016
Assistant Resident Manager / Handyman
Gumley Haft
08.2012 - 12.2013
Superintendent
Juster Development
07.2012 - 12.2013
High School Diploma -
Sami Frasheri
32 BJ-Courses
- P99 License, Con Low Psi Oil Burn
- P98 License, Fuel-Oil pipping and Storage System
- Fire Suppression FDNY Code: S-12, S-13 Sprinkler-Standpipe System
- Fire Alarm Systems FDNY Code: S-95 Procedures and Protocols
- HVAC Technician
- Fire Watch Operations F-01/F-03
- Building Fire Extinguisher/Fire Safety Inspections, Fire Protection Systems in Accordance With FDNY-NYC Department of Buildings
- Residential/Apartment Building Superintendent
- Commercial Building,Superintendent Building/Boiler FDNY Code: P-99
- Handyman Operations/Supervision Commercial and Residential Buildings
- Building Operations
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