Erenne Shaffer
Peoria,AZ
Summary
Experienced Office Management and Administration Professional. Optimizing productivity, efficiency and service quality across various environments is fun and exciting to me. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
17
17
years of professional experience
Work History
Project Manager
Heritage House '76
09.2023 - 07.2024
- Coordinated internal and external teams to achieve project goals
- Monitored and controlled project progress, quality, and risks
- Communicated project status and outcomes to stakeholders
- Created and maintained an entire store catalog on Amazon, eBay, Walmart, and BigCommerce for over 2600 listings
- Created workflows in Virtuous for donor outreach and marketing
- Sourced and developed relationships with State Coalition leads nationwide
Office/HR Manager
Thiara Associates, LLC
07.2020 - 07.2023
- Developed and maintained office procedures for payroll, billing, and HR
- Resolved customer complaints through verbal and written communication
- Managed data collection and submission of worker’s compensation claims
- Conducted bi-weekly payroll processing for over 500 employees
- Created new hire orientation, scheduled and conducted orientations twice weekly for an average of 12-20 people each session
- Analyzed recruitment processes and collaborated to improve hiring practices
- Administered employee benefits programs and handled bill payments.
Payroll & Billing Specialist
Mize CPAs
08.2019 - 07.2020
- Managed payroll databases and researched tax requirements
- Processed payroll hours, new hires, and W-2s
- Ensured timely payroll preparation and government report submissions
- Processed bill payments for multiple McDonald's owner-operators.
Recruiter/Office Manager
PayDayz Staffing
08.2014 - 06.2019
- Partnered with clients to determine staffing needs and sourced candidates
- Conducted interviews, screenings, and employee coaching
- Managed office operations and payroll processing
- Handled initial injury claims and coordinated worker’s compensation paperwork.
Student Service Coordinator
Miller-Motte College
10.2013 - 08.2014
- Assisted students in overcoming potential roadblocks and developing action plans
- Managed schedules and provided ongoing support to over 200 students
- Conducted daily strategic activities to ensure student retention and success.
Enrollment Manager
University of Phoenix
05.2007 - 12.2012
- Promoted to coach and develop a team of Enrollment Advisors
- Increased Net Promoter Score from 70% to over 90%
- Managed team productivity and conflict resolution
- Developed strategies to increase student referrals.
Education
B.S. in Business Management -
University of Phoenix
Colorado & ArizonaSkills
- Strong written and verbal communication
- Root cause analysis and problem resolution
- Quick learner of new technology, processes, and procedures
- Recruitment, testing, and interviewing expertise
- Data analysis and communication
- Team and self-directed work proficiency
Volunteer Experience
- Serve homeless population with meals and personal supplies - Topeka, KS & Phoenix, AZ
- Served on board of New Hope Methodist Church - Topeka, KS
- Served on board of Living Hope Pregnancy Center - Show Low, AZ
Timeline
Project Manager
Heritage House '76
09.2023 - 07.2024
Office/HR Manager
Thiara Associates, LLC
07.2020 - 07.2023
Payroll & Billing Specialist
Mize CPAs
08.2019 - 07.2020
Recruiter/Office Manager
PayDayz Staffing
08.2014 - 06.2019
Student Service Coordinator
Miller-Motte College
10.2013 - 08.2014
Enrollment Manager
University of Phoenix
05.2007 - 12.2012
B.S. in Business Management -
University of Phoenix
Similar Profiles
Aiden MonahanAiden Monahan
Production Associate at Heritage House '76Production Associate at Heritage House '76
Max LealMax Leal
Front Desk Agent at Heritage House Resort & SpaFront Desk Agent at Heritage House Resort & Spa
Sincy SajySincy Sajy
Personal Support Worker at Heritage House GuelphPersonal Support Worker at Heritage House Guelph
Gloria KlugGloria Klug
VP of Marketing at Blue Cactus Consulting & Spectrum Technology SolutionsVP of Marketing at Blue Cactus Consulting & Spectrum Technology Solutions
Kylie YamamotoKylie Yamamoto
Emergency Department Technician at PIH Health Hospital - WhittierEmergency Department Technician at PIH Health Hospital - Whittier