Summary
Overview
Work History
Education
Skills
Timeline
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Ereny Z. Abdalla

Plano,TX

Summary

Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Knowledgeable about account practices and documentation requirements. Proficient in data verification, account updates and problem solving. Deep understanding of financial and payment matters as well as customer service and sales activities.

Overview

9
9
years of professional experience

Work History

Benefits & Risk Management Specialist

Plano ISD
02.2023 - Current
  • Assisted with minimizing risk exposure by reviewing claim validity and viability against coverage standards.
  • Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
  • Trained staff in risk management policies and monitored compliance to control company liability.
  • Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
  • Managing Workers' Compensation, auto accident, general liability, and property damage claims.
  • Coordinate and assist Loss Prevention consultant with campus risk assessments.
  • Facilitate staff safety training for district.
  • Maintain certificates of insurance.
  • Maintain titles and accuracy of district fleet for insurance coverage.
  • Review contracts for insurance provisions.
  • Enter contracts, requisitions, and processed payment of department invoices.

Teacher

Plano ISD
08.2015 - 02.2023
  • Planned and implemented integrated lessons to meet national standards.
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Enhanced student knowledge of technology by integrating various web-based applications for research and assignments.
  • Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
  • Supported student physical, mental and social development using classroom games and activities.
  • Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
  • Supported student teachers by mentoring on classroom management, lesson planning and activity organization.
  • Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.

Business Account Specialist

Ziva Appliance Repair
08.2020 - 01.2023
  • Obtained pricing deals, negotiated contracts and solidified beneficial agreements.
  • Adhered to standards of quality and service as well as all compliance requirements.
  • Reviewed account activity to assess financial status and evaluate discrepancies.
  • Placed new customer orders and scheduled appointments.
  • Set up new customer accounts and updated existing profiles with latest information.
  • Recorded accurate and efficient records in customer database.

HR Analyst

OnviSource
01.2019 - 11.2020
  • Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
  • Recommended process improvements to continually identify, analyze and fix constraints and challenges.
  • Incorporated employee feedback to improve processes and strategize long-term business plans.
  • Helped solve diverse program problems with in-depth analysis.

Front Desk Receptionist

Renaissance Hotel
12.2018 - 01.2019
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Monitored office supplies by checking inventory and placing orders.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

Education

Bachelor of Arts - Interdisciplinary Studies

Arizona State University
Tempe, AZ
06.2021

Associate of Science -

Brookhaven College
Dallas, TX
06.2019

Skills

  • Customer Experience
  • Reporting Skill
  • Billing Issue Resolution
  • Account Investigations
  • Interdisciplinary Teaching
  • Differentiated Learning Techniques
  • Instructional Strategies
  • Microsoft Office Expert
  • Administrative Updates
  • Corporate Communications
  • Claim Reviews
  • Operational risk management
  • Internal Audits
  • Incident Investigations

Timeline

Benefits & Risk Management Specialist

Plano ISD
02.2023 - Current

Business Account Specialist

Ziva Appliance Repair
08.2020 - 01.2023

HR Analyst

OnviSource
01.2019 - 11.2020

Front Desk Receptionist

Renaissance Hotel
12.2018 - 01.2019

Teacher

Plano ISD
08.2015 - 02.2023

Bachelor of Arts - Interdisciplinary Studies

Arizona State University

Associate of Science -

Brookhaven College

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Ereny Z. Abdalla