Thanh Pham
Huntington Beach,Australia
Summary
Engineering student versed in reviewing plans, writing reports, researching solutions and implementing company procedures. Willingness to learn, follow instructions and work cooperatively within team environments. Computer competencies include various CAD programs and MS Office applications.
Overview
3
3
years of professional experience
Work History
ICT SERVICE AGENT
Health Support Services
03.2020 - 06.2022
- Supported ICT Senior agent in improving operations and resolving issues to deliver top-notch customer service.
- Win 10 workstation replacement, roll out and technical support across sites.
- Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Imaged and prepared new computers for integration into company networks and systems.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
TECHNICAL SUPPORT OFFICER
St John Of God Hospital
01.2019 - 02.2020
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Responded to faults in both LAN and WAN networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Answered questions and provided information to customers about new software or hardware.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Education
Bachelor of Science - Engineering
Orange Coast College
Costa Mesa, CA06.2024
Bachelor of Science - Engineering
Curtin University
Western AustraliaBachelor of Science - Psychology
University of Western Australia
Western Australia12.2020
Bachelor of Science - Electrical Engineering
California State University-Fullerton
Fullerton2026
Skills
- Helpdesk Services
- Software Deployment Management
- Project Deadlines
- University CAD knowledge
- Network Maintenance
- Technical Support
- User Training
- Schedule Management
- Hardware and Software Installation
References
- Can be provided upon request.
Timeline
ICT SERVICE AGENT
Health Support Services
03.2020 - 06.2022
TECHNICAL SUPPORT OFFICER
St John Of God Hospital
01.2019 - 02.2020
Bachelor of Science - Engineering
Orange Coast College
Bachelor of Science - Engineering
Curtin University
Bachelor of Science - Psychology
University of Western Australia
Bachelor of Science - Electrical Engineering
California State University-Fullerton
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