Ereza Kllokoqi

• - Content Creation & Strategy: Developed and executed engaging content strategies for TikTok and Instagram, boosting brand visibility and audience engagement.
• - Growth & Engagement: Increased followers count and improved engagement rates through creative videos, interactive stories, and timely posts.
• - Brand Building: Curated a consistent, on-brand aesthetic and voice to reflect No Fork's playful, fast-food vibe.
• - Trend Spotting: Monitored platform trends and adapted content to stay relevant, including viral sounds, challenges, and memes.
• - Performance Analysis: Tracked analytics to optimize posting schedules, content types, and audience targeting for maximum reach and engagement.
• - Community Management: Responded to comments, messages, and mentions to foster a loyal, active online community.

Greeted residents and guests, ensured secure building access, and maintained a professional front desk presence.

Responded to tenant inquiries and service requests promptly, coordinating with maintenance and property management teams.

Logged and distributed packages, deliveries, and notices, keeping accurate records for tenant accountability.

Monitored security systems and visitor logs to ensure resident safety and compliance with building policies.

Scheduled amenity usage (e.g., gym, conference room, event spaces) and enforced building guidelines.

Handled tenant complaints diplomatically and escalated issues to appropriate departments when needed.

Maintained updated tenant contact information and assisted with lease documentation and renewals.

Communicated building updates or service disruptions clearly via email, signage, or intercom announcements.

• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
• Expedited document processing with accurate data entry and timely filing.
• Supported property manager with lease paperwork, rent collection, and data entry.
• Answered phone calls, emails, and walk-in inquiries from tenants regarding rent, maintenance, and complaints.
• Helped organize records, inspection schedules, and tenant communications.

• - Successfully managed and online resale business, listing pricing, pricing, and selling preowned clothing and accessories to a nationwide customer base.
• - Developed effective product listings with engaging descriptions, high quality photos, and competitive pricing strategies to increase sales and attract repeat buyers.

• - Provided personalized beauty consultations and product recommendations, achieving and average customer satisfaction rating of 95%
• - Maintained expert knowledge of skincare, makeup, and haircare products, staying current with new releases and trends.
• - Supported sales goals by meeting or exceeding customer services and product expertise.

• - Identified and maximized sales opportunities, and increased customer retention rates
• - Always remained punctual and professional
• - - Greeted customer with a smile and encouraged feedback pertaining to their shopping experience
• Delivered exceptional customer service by actively engaging with customers, identifying their needs, and recommending appropriate products.
• Maintained organized, visually appealing merchandise displays to drive product interest and boost sales.
• Processed cash, credit, and return transactions accurately and efficiently using POS systems.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and repeat business.