Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Erfahn Haghighi

Roseville,CA

Summary

IT professional with a rich 7-year journey in the ever-evolving tech landscape. As a proud member of the Year Up Alumni Class of 2018, I've honed my skills and embraced the spirit of continuous learning. I thrive on solving problems both creatively and analytically. The dynamic nature of IT requires a blend of innovation and strategic thinking, and I take pride in finding solutions that not only address immediate challenges but also contribute to long-term success.

Overview

13
13
years of professional experience

Work History

Owner

The Sofa Plug
01.2024 - Current
  • Source and acquire inventory of new and pre-owned sofas and sectionals through auctions, wholesalers, and private sellers.
  • Inspect, clean, and refurbish furniture to ensure quality standards before resale.
  • Photograph and create appealing product listings for online marketplaces and social media platforms.
  • Price products competitively based on market trends, condition, and customer demand.
  • Manage customer inquiries, provide detailed product information, and deliver excellent service to secure sales.
  • Coordinate and perform local deliveries, ensuring safe and timely transportation of furniture.
  • Promote business through social media marketing and advertising campaigns to attract new customers.
  • Track inventory, sales, and expenses to monitor business performance and profitability.
  • Maintain an organized storage space to manage inventory efficiently and protect product quality.
  • Negotiate with buyers and sellers to maximize profit margins while maintaining customer satisfaction.

Help Desk Technician III / Executive Support

SBM Management Services, LP
04.2021 - 01.2024
  • Diagnosed and resolved macOS and iOS-related technical issues for internal employees
  • Set up and configured new Mac machines and iPhones, ensuring proper software installation and security
  • Provide advanced technical support to users, resolving complex technical issues related to hardware, software, and networking
  • Provide expert support for Mac OS-related issues, diagnosing and resolving software and hardware problems
  • Implement efficient imaging processes, ensuring seamless and consistent deployment of Mac OS on various hardware configurations
  • Responsible for providing technical support to executives, VIPs, and high-level employees
  • Analyze logs and conduct research to identify the root cause of technical issues and provide effective solutions
  • Collaborate with Tier 1 and Tier 2 technicians to provide guidance and support on more complex issues
  • Maintain documentation of all support activities, including issues and resolutions, in a ticketing system (SysAid)
  • Implement and maintain technical solutions, such as software applications and hardware devices
  • Keep up-to-date with the latest technologies and best practices to improve technical knowledge and skills
  • Provide excellent customer service, communicating technical information in a clear and concise manner and following up on support requests to ensure user satisfaction

IT Service Desk Analyst / Jr. System Admin

Safran
05.2019 - 06.2020
  • Led in Outlook and Windows 10 migration to over 200 employees efficiently within a small time-frame
  • Assisted in designing a GUI for an Andon application using Java
  • Terminated network cables and installed wall jacks in conference rooms/offices
  • Assisted in a total corporate network migration to a different subnet
  • Deployed UniFi switches and configure VLAN using UniFi web application
  • Stood up a fully functioning domain using Windows Server 2016
  • Managed accounts, groups, and computers in Active Directory
  • Upgraded server and PC hardware to Safran standards to run upgraded software
  • Assisted with walk-ins, emails, and service requests in Safran's Landesk ticketing system

IT Helpdesk Technician

Innovative Management & Technology Approaches, Inc
06.2018 - 05.2019
  • Provide end user support for all employees and contractors of the United States Patent & Trademark Office at the Office of the Chief Information Officer (OCIO) Service Desk
  • Troubleshoot connectivity issues relating to LAN, WLAN, WAN, VPN, and VOIP technologies
  • Troubleshoot hardware such as printers (local and network), scanners, keyboard/mouse, PIV smartcard, CISCO SOHO routers, and more
  • Utilize Active Directory to modify user accounts
  • Provide assistance via Microsoft System Center Configuration Manager 2012 in order to install software or resolve an issue
  • Record and track customer information for incidents, inquiries, and service requests through BMC Remedy
  • Recover missing files using EMC Avamar software
  • Troubleshoot authentication technologies such as RSA Secure ID FOB and PIV Smartcards

Information Security Analyst Intern

Symantec
08.2017 - 01.2018
  • Assisted in mitigating cyber-attacks by scanning client servers, web applications, and webpage codes with multiple vulnerability scanning tools for any vulnerabilities
  • Accepted, resolved, and dispatched tickets to the appropriate system administrator
  • Created comprehensive security write-ups which articulated security issues, analysis and remediation techniques
  • Responded to technical security questions and concerns from clients
  • Maintained a strong awareness and understanding of the current threat landscape
  • Conducted research on emerging security threats and potential customer impact

Video Operator

Verizon Media Platform
09.2015 - 08.2017
  • Encoded and broadcasted live event streams and VOD experience for ESPN, Go90, FOX sports, GO international and domestic clients including high priority events such as NBA, NFS, NSL, NWSL, FIFA World Cup and NCAA Tournaments
  • Assisted in managing and verifying client streams by monitoring the end user experience on browsers and multiple devices
  • Prepared and delivered written and verbal communications in a professional and persuasive manner
  • Troubleshooted, documented and reported issues, errors or delays in a concise and timely manner
  • Coordinated with Director/AD on site to ingest live video stream to uplink CMS encoding platform
  • Verified and monitored A/V feed for Quality Control
  • Confirmed appropriate language and closed captioning

Photographer

Self Employed
07.2012 - 01.2017
  • Cover various events through the photo and video medium
  • Market company brand through social media outlets in order to network with potential business partners and clients
  • Attend various networking events in order to network with other professional individuals
  • Build and maintain company website to showcase all work and past experiences as a photographer/videographer
  • Edit photo/video work for clients using Adobe applications

Education

Associate Of Applied Science - Cybersecurity

Northern Virginia Community College
Dulles, VA
01.2018

Skills

  • MacOS
  • Computer hardware
  • Leadership
  • Linux
  • Technical support
  • Windows
  • Active Directory
  • VoIP
  • Software troubleshooting
  • VirtualBox
  • Wireshark
  • Information security
  • Customer service
  • Troubleshooting
  • Network Troubleshooting
  • Microsoft Office
  • Help desk
  • VPN
  • Local Area Network (LAN)
  • Network support

Timeline

Owner

The Sofa Plug
01.2024 - Current

Help Desk Technician III / Executive Support

SBM Management Services, LP
04.2021 - 01.2024

IT Service Desk Analyst / Jr. System Admin

Safran
05.2019 - 06.2020

IT Helpdesk Technician

Innovative Management & Technology Approaches, Inc
06.2018 - 05.2019

Information Security Analyst Intern

Symantec
08.2017 - 01.2018

Video Operator

Verizon Media Platform
09.2015 - 08.2017

Photographer

Self Employed
07.2012 - 01.2017

Associate Of Applied Science - Cybersecurity

Northern Virginia Community College

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Erfahn Haghighi