Erfan Saidi
Aldie,VA
Summary
Organized, Dedicated and ambitious IT professional with excellent skills in computer hardware and software. I have Obtained Associates Degree in Cyber Security from Northern Virginia Community College. I am currently Studying for Security + Certification. I have many years of experience in customer service working as Assistant manager in a family-owned restaurant and many other places. I also have years of experience with computer hardware and dealing with software issues I am currently working at IMF/LTI as a PC Technician. At IMF, I work in a very fast paced environment where I mainly focus on technical incidents and troubleshooting at tier 2 level.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
IMF/LTI PC TECHNICIAN/SUPPORT Tier 2
LTI
WASHINGTON DC
01.2022 - Current
- Imaging and post-imaging.
- Provided Tier 2 IT support to non-technical internal users through desk side support services.
- Installing and testing software.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Configured hardware, devices and software to set up work stations for employees.
- Completed inventory counts and organized supplies.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Offered friendly and efficient service to customers, handled challenging situations with ease
Soccer Coach
CoachUp
01.2021 - Current
- Promoted love of game by assisting players with understanding positioning, play techniques and teamwork strategies.
- Directed ambitious practice sessions to boost athletic abilities and teamwork.
Assistant manager
Grill kabob Xpress
01.2016 - 06.2017
- Supervising Employees.
- Ensuring and measuring guest satisfaction.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Education
Associate degree - Cyber Security
Northern Virginia Community College
Manassas, VA 05.2022 - 05.2022
Skills
Top SkillsTechnical – COMPUTER ASSEMBELY, HARDWARE AND SOFTWARE KNOWLEDGE, MS OFFICE, JAVA, ACTIVEDIRECTORY, WINDOWS SERVER 2016, VM/VIRTUALBOX, WINDOWS, LINUX, MAC OS, MICROSOFT AZURE, ONEDRIVE, OUTLOOKGeneral – CUSTOMER SERVICE, TEAMWORK, PROBLEM SOLVING, CRITICAL THINIKING
User training
Technical Support
Troubleshooting
Troubleshooting skills
Application support
Technical Documentation
Software diagnosis
Desktop support
Support Ticket System Management
Certification
GOOGLE IT PROFESSIONAL
Timeline
Security + ( Expected SEP 2022)
09-2022
GOOGLE IT PROFESSIONAL
06-2022
Associate degree - Cyber Security
Northern Virginia Community College
05.2022 - 05.2022
IMF/LTI PC TECHNICIAN/SUPPORT Tier 2
LTI
01.2022 - Current
Soccer Coach
CoachUp
01.2021 - Current
Assistant manager
Grill kabob Xpress
01.2016 - 06.2017