Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erfan Saidi

Aldie,VA

Summary

Organized, Dedicated and ambitious IT professional with excellent skills in computer hardware and software. I have Obtained Associates Degree in Cyber Security from Northern Virginia Community College. I am currently Studying for Security + Certification. I have many years of experience in customer service working as Assistant manager in a family-owned restaurant and many other places. I also have years of experience with computer hardware and dealing with software issues I am currently working at IMF/LTI as a PC Technician. At IMF, I work in a very fast paced environment where I mainly focus on technical incidents and troubleshooting at tier 2 level.

Overview

4
4
years of professional experience
2
2
Certifications

Work History

IMF/LTI PC TECHNICIAN/SUPPORT Tier 2

LTI
WASHINGTON DC
01.2022 - Current
  • Imaging and post-imaging.
  • Provided Tier 2 IT support to non-technical internal users through desk side support services.
  • Installing and testing software.
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
  • Configured hardware, devices and software to set up work stations for employees.
  • Completed inventory counts and organized supplies.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Offered friendly and efficient service to customers, handled challenging situations with ease

Soccer Coach

CoachUp
01.2021 - Current
  • Promoted love of game by assisting players with understanding positioning, play techniques and teamwork strategies.
  • Directed ambitious practice sessions to boost athletic abilities and teamwork.



Assistant manager

Grill kabob Xpress
01.2016 - 06.2017
  • Supervising Employees.
  • Ensuring and measuring guest satisfaction.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Education

Associate degree - Cyber Security

Northern Virginia Community College
Manassas, VA
05.2022 - 05.2022

Skills

Top Skillsundefined

Certification

GOOGLE IT PROFESSIONAL

Timeline

Security + ( Expected SEP 2022)

09-2022

GOOGLE IT PROFESSIONAL

06-2022

Associate degree - Cyber Security

Northern Virginia Community College
05.2022 - 05.2022

IMF/LTI PC TECHNICIAN/SUPPORT Tier 2

LTI
01.2022 - Current

Soccer Coach

CoachUp
01.2021 - Current

Assistant manager

Grill kabob Xpress
01.2016 - 06.2017

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Erfan Saidi