Ergi Xhaja
Operations Manager
Essen,NW
Summary
Dynamic Operations Manager with a proven track record at AUTO1 Group, enhancing efficiency through expert process management and team leadership. Skilled in Python, and effective communication. Excelling in driving projects to completion with meticulous attention to detail and a keen eye on optimizing productivity.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Operations Manager
Intergo Logistics
Neuss, NW
08.2024 - Current
- Coordinate daily logistics. Strategically set delivery routes and manage daily orders to ensure efficient and timely distribution. Monitor and analyze performance by reviewing and assessing daily reports on order completion and accuracy, identifying areas for process improvement and optimizing workflow efficiency.
- Collect and evaluate customer feedback. Gather customer reviews to assess satisfaction, identify areas for improvement, and contribute insights for enhancing service quality and customer experience.
- Facilitated smooth collaboration between departments through clear communication channels.
Operations Manager
AUTO1 Group
Tirana, TR
12.2022 - 08.2024
- Manage and optimize business processes to improve efficiency, productivity, and quality.
- Verify and reconcile invoices, ensuring accurate pricing, billing information, and car details.
- Create and deliver invoices promptly, contributing to improved cash flow and client satisfaction.
- Address a variety of claims, including vehicle defects and post-purchase concerns, ensuring timely resolution and customer satisfaction.
- Collaborate with the business development team to produce detailed reports and analyses.
- Supervise and support staff across multiple EU locations, fostering team cohesion and alignment with business goals.
Tour Guide
Choose Balkans
Tirana, TR
05.2019 - 10.2021
- Led hiking and cultural tours across Albania, Kosovo, and other regions.
- Provided insightful information on local history and culture, enhancing overall experience for international tourists.
Social Media & Back Office
American Improvement
Tirana, TR
01.2019 - 05.2021
- Developed and executed social media marketing campaigns, primarily via Facebook Ads.
- Managed and curated content for company Fan Pages, ensuring engagement and brand consistency.
- Analyzed digital marketing plans and identified areas for strategic improvement.
- Researched social media trends and advised management on updates to optimize marketing efforts.
- Ensured timely completion of tasks with strong attention to detail, contributing to a well-functioning back office team.
- Collaborated effectively with cross-functional teams, ensuring smooth communication between front and back offices.
Design & Printing Operator
F&M Reklama
Tirana, TR
03.2018 - 09.2018
- Operated printing equipment to produce high-quality client products.
- Monitored production lines to ensure timely completion and delivery of orders.
- Designed project materials based on client specifications.
- Coordinated weekly export programs, meeting delivery deadlines efficiently.
- Ensured timely completion of projects by coordinating with team members to prioritize tasks and manage deadlines.
Education
Bootcamp Certificate - Software Development
Coding Dojo
Remotely 02.2024 - 07.2024
College Degree - Web Design
ATC College
Tirana, Albania 10.2016 - 06.2018
Skills
HARD SKILLS
Timeline
Operations Manager
Intergo Logistics
08.2024 - Current
Bootcamp Certificate - Software Development
Coding Dojo
02.2024 - 07.2024
Operations Manager
AUTO1 Group
12.2022 - 08.2024
Tour Guide
Choose Balkans
05.2019 - 10.2021
Social Media & Back Office
American Improvement
01.2019 - 05.2021
Design & Printing Operator
F&M Reklama
03.2018 - 09.2018
College Degree - Web Design
ATC College
10.2016 - 06.2018
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