Ergys Agalliu
St Louis,MO
Summary
Versatile and achievement-oriented professional with a robust background in electrical installations and team leadership, notably at Niksic Air Conditioning And Heating. Excelled in enhancing safety protocols and electrical troubleshooting, achieving a significant reduction in maintenance time. Skilled in fostering team collaboration and critical thinking, leading to improved operational efficiency and customer satisfaction. Diligent Labor Worker with experience performing variety of technical and manual tasks. Maintains cleanliness of work area and counts materials, merchandise and supplies in stock. Experienced in training new employees on responsibilities and company work ethics. Background in general maintenance, light construction, repair and custodial work. Skilled Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused, and diligent with good people and problem-solving abilities. Fluent in Language. Professional worker with strong background in delivering quality results through effective teamwork and adaptability. Skilled in task management, problem-solving, and ensuring smooth operations. Known for reliability, strong work ethic, and ability to meet changing needs with positive attitude. Focused on achieving goals and contributing to team success.
Overview
12
12
years of professional experience
Work History
Electrical Technician
Niksic Air Conditioning And Heating
03.2024 - Current
- Installed electrical conduit and wiring for power, controls, and lighting.
- Replaced faulty wiring, switches and circuit breakers to reduce fire risks, boost service capacity and increase versatility.
- Tested wiring and other system parts for electrical flow and function.
- Disconnected and removed motors and pumps.
- Tested, troubleshot, and calibrated equipment in shop and field.
- Installed electrical wiring through conduits and holes in both flooring and walls.
- Maintained detailed records of all repairs, maintenance tasks, and inventory for accurate tracking purposes.
- Performed preventive maintenance tasks to verify proper working condition of electrical panels and conduits.
- Installed, adjusted and calibrated electrical equipment and instrumentation to maintain proper performance.
- Inspected equipment for defects and safety hazards and completed necessary repairs.
- Obtained measurements and readings using volt and ohm meters, meggers, IC testers and dial indicators.
- Connected electrical systems to external power sources and programmed automated control systems to protect equipment from high voltage.
Supervisor
Car Dealership
10.2022 - 01.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Restaurant Manager
Illuminati
01.2019 - 10.2022
- Carefully interviewed, selected, trained, and supervised staff.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
Security
Guardian Security
03.2017 - 10.2017
- Investigated, analyzed and interpreted accounting and security data.
- Devised system security and software solutions for data security.
- Ensured the security of terminal assets via the implementation of robust security measures and protocols to protect against potential threats.
- Assessed security measures against government policies and regulations.
- Monitored CCTV systems to identify and respond to security breaches, improving overall security response times.
- Mentored junior security staff, providing guidance and support to build skilled and motivated security team.
- Enhanced security awareness by delivering comprehensive training programs to employees.
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Developed security plans and procedures to protect personnel and assets.
- Improved overall safety within the premises by promptly reporting any observed security breaches or potential threats to management and security personnel.
- Monitored security cameras and conducted regular walk-throughs to ensure property security.
- Enhanced store security by conducting regular audits and inspections.
- Enhanced corporate security by conducting regular risk assessments and implementing effective security protocols.
- Initiated security champions program within software development teams, promoting security-minded development practices.
Server
Belevedir
02.2013 - 10.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
Bachelor Of Business Administration And Management -
Kristal
Albania 06.2013
Skills
- Electrical Troubleshooting
- Electrical Installation
- Hand and power tools
- Electrical Installations
- Electrical Safety
- Electrical experience
- Team Player
- Safety Training
- Safety Management
- Visual Inspection
- Technical issue resolution
- Attention to Detail
- Critical Thinking
- Corrective Maintenance
- Team Collaboration
- Troubleshooting skills
Languages
Albanian
Full Professional
Italian
Full Professional
German
Professional Working
Timeline
Electrical Technician
Niksic Air Conditioning And Heating
03.2024 - Current
Supervisor
Car Dealership
10.2022 - 01.2024
Restaurant Manager
Illuminati
01.2019 - 10.2022
Security
Guardian Security
03.2017 - 10.2017
Server
Belevedir
02.2013 - 10.2015
Bachelor Of Business Administration And Management -
Kristal
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