E'Rhonda Miller
SDR/BDR/Career Success Mgr.
Redford,MI
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. I'll leverage my transferrable skills to expand myself in the Sales/Business Development Arena. Excited to add to the B2B buying experience and elevate company profile with target market.
Overview
34
34
years of professional experience
Work History
Field Interviewer
University Of Michigan
07.2023 - Current
- Cold Calling (screening) by home visits to engage and persuade household members to participate in studies
- Conduct interviews and studies - code data from participants
- Prepare my weekly schedule
Real Estate Agent/Realtor
Mutual Realty
04.2023 - Current
- Engage prospects to participate in First Time Homebuyers Webinars - Host and conduct webinars
- Real Estate Agent panelist for First Time Home Buyer Assistance Classes
- Generate leads using Customer Relationship Management (CRM)
- Assist families to structure long term financial plans for purchasing homes
Real Estate Agent/Realtor
Exp Realty
12.2017 - 04.2023
- Outbound Sales - Cold Calling
- Inbound Sales - receive inbound referral calls and convert
- Negotiated, facilitate, and manage real estate transactions
- Create presentations of both sellers and buyers - preparing Comparative Market Analysis (CMA) reports
- Wrote listings detailing and professionally highlighting property features to increase sales chances
- Reviewed and executed confidential documents, contracts and disclosures.
Client Advocate
Rocket Mortgage-Nationwide Leading Mortgage Co.
09.2020 - 05.2022
- Receive inbound calls of at least 50 clients per day
- Utilized various software systems - such as Salesforce, AMP, LOLA to update and problem solve issues for clients
- Cross collaborative assistance to mortgage bankers, processing, insurance, service and senior research teams and title company
- Client assistance with navigation and troubleshooting on Rocket Mortgage Account apps
- Maintain 90% client success rating and received company's coveted - CAVS Coin award
- Maintained up-to-date knowledge of product and service changes.
Membership Services Coordinator
Second Ebenezer-One Of Det.'s Largest Churches
08.2015 - 01.2020
- Support church membership of over 3,000 members
- Utilized various software systems and Microsoft Office Suite to track and input membership and ministry data and compile weekly and monthly reports
- Schedule and maintain event calendar. Coordinate room allocations for 20 ministries and special events (i.e. Detroit Police Dept. Graduations, Detroit FireFighters Dept. Graduations, Magic Johnson Feed the Children event, Coats for Kids with Molina Healthcare and more)
- Coordinate full arrangements and team members for funeral services held at the church
- Maintained up-to-date knowledge of product and service changes.
Client Service Representative
Henry Ford Health Systems- $6Billion Health System
04.2014 - 08.2015
- Helped large volume of customers/clients every day with positive attitude and focus on customer satisfaction and exceptional service. Title given Chief First Impression Officer (CFIO)
- Responded to customer/client calls and visits to answer questions about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Collect co-pay receivables and balance receipts by close of business
Property/Residential Manager
KMG/A-MAC PROPERTIES/HUNTINGTON MANAGEMENT
07.2006 - 05.2012
- Organize events for effective sale presentations
- Coordinate outside/inside sales activities-open houses, promotion events-lead generating
- Manage staff, training and performance evaluations
- Conduct regular staff meetings
- Customer Success - keeping vacancy rates at the communities at 10% or less - resulting in resident retention and annual lease renewals
- Oversaw management of properties from 49 -420 units while providing general service to residents/tenants.
Residential Manager/Office Manager/Leasing Consultant
Management Systems, Inc.
09.1989 - 03.2002
- Advance knowledge of Fair Housing Laws and Labor Laws
- Timely completion of lease-up for new construction community
- Support executive team for successful monthly, annual reports and meetings
- Maintain low Accounts Receivable (A/R) - company award received
- Process invoices for Account Payables (A/P)
- Monitor inventory for office and maintenance staff
- Complete regular marketing, maintenance and outside agency reports
- Verified resident/tenant incomes and other information before accepting lease applications
Education
Graduate Cohort Spring 2023
CHAMP NATION/TECH CHAMP+IONS
Detroit, MI09.2023
Business Administration And Management
Oakland Community College
Royal Oak, MITechnology Sales
Course Careers
On-line 09.2023 - Current
Skills
- New Business Generation
- Sales Team Collaboration
- Customer Consultations
- Account Management
- Sales Management
- Customer Satisfaction
- Property Assessments
- Lender Relations
- Staff Management
- Lead Follow-Up
- Consultative Sales Techniques
- Sales Campaigns
- Marketing Potential
- Effective Customer Communication
- Pipeline Growth
- CRM Tracking
- Organizational Systems
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Technology Sales
Course Careers
09.2023 - Current
Field Interviewer
University Of Michigan
07.2023 - Current
Real Estate Agent/Realtor
Mutual Realty
04.2023 - Current
Client Advocate
Rocket Mortgage-Nationwide Leading Mortgage Co.
09.2020 - 05.2022
Real Estate Agent/Realtor
Exp Realty
12.2017 - 04.2023
Membership Services Coordinator
Second Ebenezer-One Of Det.'s Largest Churches
08.2015 - 01.2020
Client Service Representative
Henry Ford Health Systems- $6Billion Health System
04.2014 - 08.2015
Property/Residential Manager
KMG/A-MAC PROPERTIES/HUNTINGTON MANAGEMENT
07.2006 - 05.2012
Residential Manager/Office Manager/Leasing Consultant
Management Systems, Inc.
09.1989 - 03.2002
Graduate Cohort Spring 2023
CHAMP NATION/TECH CHAMP+IONS
Business Administration And Management
Oakland Community College
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