Hi, I’m
Eri Jaiyeoba
Operations Manager
Phoenix,AZ
Summary
Seasoned professional with 9 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
9
years of professional experience
4
years of post-secondary education
Work History
Giving GapWashington, DC
Director of Special Projects
03.2022 - 02.2023
Job overview
- Managed daily operations while overseeing multiple locations to foster increased productivity resulting 30% increase in employee productivity.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Facilitated training and onboarding for incoming office staff.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Transcribed meeting minutes to support board and senior management teams.
Expansive WorkspacePhoenix, AZ
Community Manager
06.2020 - 03.2022
Job overview
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers. Results:100% occupancy (target goal 100%) and sustained retention rate of 80% (target goal 50%)
- Prioritized day-to-day workflow of executives, managing competing deadlines and critical projects.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
AUVSIArlington, VA
Membership Assistant
02.2020 - 06.2020
Job overview
- Set up and hosted practice technical webinar sessions, utilizing Webex.
- Built strong donor relationships, acknowledged contributions and reached out for specific needs or yearly renewals.
- Responded to 500+ customer calls and emails to answer questions about products and services.
Progress Residential Phoenix, AZ
Customer Care Supervisor
02.2019 - 10.2019
Job overview
- Evaluated interactions between associates and customers to assess personnel performance.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Created customer support strategies to increase customer retention.
- Applied best practices in customer service, sales and employee management to exceed organizational goals.
- Managed department call volume of 80+ calls and 100+ emails per day and coordinated department schedules to maximize coverage during peak hours.
RED DevelopmentPhoenix, AZ
Marketing Assistant to the VP of Marketing
08.2018 - 02.2019
Job overview
- Assisted VP of Marketing in organizing soft opening of commercial mixed-use properties.
- Compiled product, market, and customer data to generate informed sales and profit projections.
- Proofread marketing collateral ahead of printing to eliminate errors.
- Collected, analyzed and summarized data and trends to provide marketing tracking and research.
- Utilized time tracking software for accurate project and time management.
Mackenzie Collier InteriorsPhoenix, AZ
Creative Marketing Intern
05.2018 - 07.2018
Job overview
- Collaborated with team members to help expand marketing channels.
- Contributed to mock-ups, email campaigns, and social media content.
- Practiced search engine optimization to maximize efforts in creating brand awareness.
- Monitored web traffic to analyze website performance.
- Wrote copy for social media posts, promotional emails and other marketing collateral.
9:30 ClubWashington, DC
Concert Employee
08.2014 - 05.2018
Job overview
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
- Partnered with band members to close venue at end of shows.
- Helped organize and manage successful events with attendance of over 1,000+ people.
- Facilitated high-quality training program delivery to employees and external stakeholders.
Lane BryantHyattsville, MD
Sales Associate
01.2015 - 09.2015
Job overview
- Exercised customer service as a sales agent tasked with recognizing customer desires.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Grand Rapids City HallGrand Rapids, MI
Social Media Intern
06.2014 - 08.2014
Job overview
- Conducted daily updates to social media profiles to boost company online presence and researched community needs.
- Produced a marketing proposal called #GRCityStreets that would bring construction timelines on social media platforms for the public.
- Monitored trends and growth of social media followings and increased followers by 20%.
- Responded to comments, posts, and questions from various channels.
Management Business SolutionsGrand Rapids, MI
Human Resources Recruiting Intern
06.2012 - 08.2012
Job overview
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Maintained relationships with personnel using strong collaboration and teamwork skills.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
- Developed and maintained courteous and effective working relationships.
Education
Grand Canyon UniversityPhoenix, AZ
Bachelor of Science from Psychology
01.2018 - 06.2022
University Overview
- Dean's List consecutively for all four years.
Skills
Issues resolution
Staff Development
Negotiation
Financial Management
Strategic planning
Staff Management
Canva, Squarespace, and Mailchimp
Microsoft and Google Suites
Analytics and SEO
Work flow planning
Cost reduction strategies
Accomplishments
- Collaborated with a team of 4 in the development of Block 23 which holds the first grocery store in downtown Phoenix.
- Supervised team of 6 staff members.
- Awarded Community Manager of the month for bringing in $1.7 million sale to the company.
Timeline
Director of Special Projects
Giving Gap
03.2022 - 02.2023
Community Manager
Expansive Workspace
06.2020 - 03.2022
Membership Assistant
AUVSI
02.2020 - 06.2020
Customer Care Supervisor
Progress Residential
02.2019 - 10.2019
Marketing Assistant to the VP of Marketing
RED Development
08.2018 - 02.2019
Creative Marketing Intern
Mackenzie Collier Interiors
05.2018 - 07.2018
Grand Canyon University
Bachelor of Science from Psychology
01.2018 - 06.2022
Sales Associate
Lane Bryant
01.2015 - 09.2015
Concert Employee
9:30 Club
08.2014 - 05.2018
Social Media Intern
Grand Rapids City Hall
06.2014 - 08.2014
Human Resources Recruiting Intern
Management Business Solutions
06.2012 - 08.2012