Eri Parrillo
Summary
Proven to enhance guest experiences and team efficiency at Naked Fish Sushi Restaurant & Lounge, I excel in multitasking and guest relations management. Leveraging strong time management and fine-dining expertise, I consistently boost service quality and dining satisfaction. My approach has significantly contributed to a positive work environment and increased revenue through skillful brand promotion and banquet coordination. Friendly Head Server with significant track record of creating excellent service environments. Maintain loyal customer base by building personal relationships with guests. Systematically train and support servers every day to maximize team success. Hardworking Head Server experienced in leading teams to deliver high-quality service. Professional in explaining specials to customers and upselling desserts and specialty drinks. Known for excellence in [Skill].
Overview
15
15
years of professional experience
Work History
Busser
Mott 32
08.2023 - Current
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Taking drink order when server is busy.
- Organized and cleaned assigned sections by sanitizing and cleaning table.
- Assisted servers in providing efficient service for improved guest experiences.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Demonstrated attention to detail when setting tables according to restaurant standards.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Delivered exceptional service by remaining attentive to guests'' needs without being intrusive.
- Elevated guest experience through consistent table maintenance, including crumb sweeping and resetting silverware as needed.
- Provided support during special events, ensuring seamless operations despite increased demands.
Server
Triple 7
05.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Hostess
Egg Works
08.2022 - 02.2023
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Used cash registers and credit card machines to cash out customers.
Server
Ramen Tatsu
07.2022 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cashier
Server
Ton Ton Katsuya
05.2022 - 10.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Head Server
Naked Fish Sushi Restaurant& Lounge
05.2015 - 05.2022
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Trained staff members on use of POS system.
- Resolved guest complaints, addressing issues promptly to foster a positive dining experience.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Provided support to management in the development and implementation of new policies and procedures, ensuring consistency in service standards across the team.
- Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
- Contributed to the restaurant''s reputation for exceptional service by consistently receiving positive reviews from satisfied guests.
- Boosted team morale through recognition of outstanding performance, fostering a supportive work environment.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Coordinated special events and private parties, working closely with clients to meet their specific needs while adhering to the establishment''s policies.
- Collaborated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards.
- Trained new staff on restaurant operations and policies to strengthen performance.
- Supervised server staff and simultaneously served personal section of tables.
- Applied comprehensive knowledge of wine,sake, cider, and beer to increase daily beverage sales.
- Managed food resources, memorized orders, and coordinated customer service.
- Reduced wait times, effectively managing reservations and seating arrangements.
- Stayed up-to-date on menu changes to help customers make food choices.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server
Sen Of Japan
03.2009 - 05.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Take reservations, and make time schedule and tables for reservation customer.
- Taking care VIP customers.
- Arrange and recommend to Customers request.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
High School Diploma -
Edgewater Colledge
New Zealand, AC02.2004
Skills
- Time Management
- Cleaning and sanitizing
- Table Bussing
- Team Collaboration
- Banquet Coordination
- Safe Food Handling
- Brand Promotion
- Multitasking skills
- Service prioritization
- High-volume dining
- Fine-dining expertise
- Guest Relations Management
Languages
Japanese
Native or Bilingual
Timeline
Busser
Mott 32
08.2023 - Current
Server
Triple 7
05.2023 - Current
Hostess
Egg Works
08.2022 - 02.2023
Server
Ramen Tatsu
07.2022 - 01.2023
Server
Ton Ton Katsuya
05.2022 - 10.2022
Head Server
Naked Fish Sushi Restaurant& Lounge
05.2015 - 05.2022
Server
Sen Of Japan
03.2009 - 05.2015
High School Diploma -
Edgewater Colledge
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