Eri Virgen Gutierrez
Brooklyn,NY
Summary
Compassionate administrative assistant known for high productivity and efficient task completion. Specialized in regulation compliance, operational management, and patient care coordination. Excel in communication, leadership, and problem-solving to enhance facility operations and improve patient outcomes. Ready to leverage abilities in a new role to contribute positively to any team success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Navigator
Callen-Lorde
Bronx, NY
10.2023 - Current
- Collaborate with primary care providers to create care plans tailored to each patient's needs and circumstances.
- Assist patients with navigating public assistance programs, medical insurance, and legal resources, including SSI/SSD benefits, and housing.
- Assisting in scheduling appointments, lab tests, and procedures for patients.
- Maintained accurate records of patient interactions and outcomes in electronic health record systems.
- Monitored patient progress through follow-up calls and visits.
- Encouraged adherence to prescribed treatments and medication regimens.
Medical Receptionist
San Francisco AIDS Foundation
San Francisco, CA
11.2019 - 07.2023
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Completing medical record requests and scanning documents to client charts
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Verified insurance coverage for appointments and collected co-payments as required.
Assistant Manager
Dr. Martens Store
San Francisco, CA
01.2017 - 12.2019
- Delivered exceptional customer service by understanding customer needs, providing product recommendations and creating a personalized shopping experience.
- Leveraged deep knowledge of products to exceed sales targets and enhance customer satisfaction.
- Built long-lasting relationships with clients, resulting in high customer retention and loyalty.
- Ensured compliance with store policies, including processing transactions, returns, and inventory management.
- Worked a flexible schedule, including holidays and weekends, to meet business needs.
- Trained new sales staff in job duties and product knowledge.
Education
Bachelor’s Degree - Sociology, Human Sexuality
San Francisco State University
San Francisco, CA05-2019
Associate Degree - Sociology
Southwestern College
San Diego, CA05-2016
Skills
- Spanish Fluency
- Organization and coordination
- Confidentiality
- Interpersonal communication
- Detail Oriented
- Microsoft, Excel, and PowerPoint
Certification
- CPR - Basic Life Support 2023
- Narcan 2019
- HTC - HIV Test Counselor 2019
Pronouns
She/Her/Hers
Timeline
Patient Navigator
Callen-Lorde
10.2023 - Current
Medical Receptionist
San Francisco AIDS Foundation
11.2019 - 07.2023
Assistant Manager
Dr. Martens Store
01.2017 - 12.2019
Bachelor’s Degree - Sociology, Human Sexuality
San Francisco State University
Associate Degree - Sociology
Southwestern College
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