Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Eriana Matos

Chicopee,MA

Summary

Dedicated professional with a strong background in elderly care at Elara Caring, demonstrating compassion and safety awareness. Proven ability to foster trust through clear communication and adaptive problem solving. Recognized for enhancing client satisfaction and well-being, while maintaining a high work ethic and integrity in all interactions. Also

professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience

Work History

Homemaker Aide

Elara Caring
03.2024 - Current
  • Addressed client household needs with meal preparation, housekeeping and transportation.
  • Completed dusting, washing dishes, laundry, and vacuuming for patients.
  • Provided companionship and emotional support to enhance mood and quality of life.
  • Monitored medication administration and reported any changes in health status to supervising nurse or physician promptly.
  • Developed strong relationships with clients and families, fostering trust and open communication regarding needs and concerns.

Sales Associate

Kohls Department Store
10.2020 - 03.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Team Member

Sixflags New England
10.2018 - 01.2019
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.

Education

High School of Commerce
Springfield
06-2020

Skills

  • Elderly care
  • Compassionate caregiving
  • Safety awareness
  • Adaptive problem solving
  • Customer service
  • Work ethic and integrity
  • Patience and empathy
  • Attention to detail
  • Clear communication
  • Collaboration and teamwork

Languages

English
Native or Bilingual

Timeline

Homemaker Aide

Elara Caring
03.2024 - Current

Sales Associate

Kohls Department Store
10.2020 - 03.2024

Team Member

Sixflags New England
10.2018 - 01.2019

High School of Commerce

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