Eriana Velez
Radford
Summary
Innovative professional with a vigorous background in customer service and hospitality, offering over five years of experience in delivering exceptional guest services, medical scheduling, and patient care. Skilled in rapidly acquiring new abilities and employing advanced communication techniques to enhance team collaboration and client satisfaction. Proven track record of driving operational success and fostering positive relationships in dynamic environments. Committed to contributing expertise to a forward-thinking company dedicated to excellence.
Overview
6
6
years of professional experience
Work History
Invoice Processor/ Billing Remotely
Q&D Transportation LLC
01.2023 - Current
- Generate and manage invoices remotely, ensuring accuracy and timely completion.
- Update client accounts, track income, and maintain detailed records.
- Improve Invoice processing efficiency, leading to significant operational Improvements.
Chiropractic Assistant/Receptionist
Georgia Spinal Health & Wellness
03.2021 - 12.2022
- Prepared patients for consultations, ensuring smooth workflow and patient comfort.
- Conducted X-ray imaging with accuracy, aiding in precise diagnosis and treatment.
- Administered muscle stimulation therapy, enhancing patient recovery and satisfaction.
- Operated DD machine, adjusting patients for optimal spinal decompression.
- Scheduled appointments efficiently, maintaining a full and organized calendar.
- Answered phone calls prompt, providing excellent customer service and support.
Remote U.S Citizen & Immigration Services
CPACS Center
06.2019 - 01.2020
- Guided green card holders through legal paperwork, ensuring compliance and accuracy.
- Directed native holders to required services, enhancing service efficiently.
- Provided respectful hospitality and assisted holders with Immigration Attorneys, Improving client satisfaction.
Education
Nursing
Radford University
Radford, VA05-2028
Psychology
Georgia State University
Atlanta, GA05-2025
High School -
Faith Academy
Buford, GA01.2021
Skills
- Effective communication
- Client support
- Adaptable learner
- Proficient in prioritizing tasks
- Healthcare appointment coordination
- Guest Services
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Invoice Processor/ Billing Remotely
Q&D Transportation LLC
01.2023 - Current
Chiropractic Assistant/Receptionist
Georgia Spinal Health & Wellness
03.2021 - 12.2022
Remote U.S Citizen & Immigration Services
CPACS Center
06.2019 - 01.2020
Nursing
Radford University
Psychology
Georgia State University
High School -
Faith Academy