Eriana Vicente
Jersey City
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Contract Manager
Academy Bus
10.2022 - Current
- Developed strong relationships with driver's and customers by effectively resolving issues, responding promptly to concerns and delivering appropriate ETA's
- Listened to customers' comments, responded appropriately and forwarded issues to appropriate department
- Effectively resolved complaints by working closely with customers
- Checked paperwork prior to dispatching crew members to maintain accuracy.
- Guaranteed safe and on-time passenger arrival by closely monitoring passenger and route safety and enforcing regulations.
- Answered passenger questions and provided information about schedules, routes, ticket payment options and vehicle and company regulations.
- Read maps to plan routes and reported delays or accidents.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Tracked contracts for management and issued regular tracking reports covering current status and upcoming milestones.
- Built and managed processes for tracking and monitoring department performance.
Director of Curriculum and Instruction
The Learning Experience
01.2022 - 09.2022
- Maintain, at all times, high quality child care standards based on developmentally appropriate practices
- Develop a budget for the center and establish controls to assure that the center adheres to the budget
- Ensure that the program is cost effective and funds are managed prudently
- Supervise all staff members of the child care center, including substitute staff
- Oversee hiring process and orientation for all new staff
- Provide accurate and meaningful annual performance evaluations for all child care staff
- Oversee the day to day functions of the child care center and manage staff
- Develop and implement policies and procedures for the operation of the child care center
- Oversee the training and professional development of all child care staff.
- Guided and supported faculty and staff in development of new programs.
- Conferred with educators to rebalance classes, increase resource utilization, and integrate new technology.
- Cultivated engaged student population with successful orientation programs.
- Assisted in development and implementation of faculty development plans.
- Coordinated and supervised academic advising activities.
- Monitored and assessed results of postsecondary programs and services to identify and capitalize on potential improvements.
Family Advocate
HOPES CAP, Inc.
08.2021 - 01.2022
- Establish and maintain an outreach and recruitment process, insuring enrollment of eligible children for the assigned service area
- Encourage and achieve parent participation in center based program and activities
- Submit reports to the Family Services Manager as required
- Be aware of all Policies and Procedures
- Maintain knowledge in all community programs, make referrals, and services to families
- Assist families in utilizing community resources, including medical, dental, social, educational, and occupational
- Keep documentation on all families and children, including emergency information
- Complete the PFCE Family Needs/Goals Assessment twice a year
- Develop Family Partnership Agreements with families
- (This is done throughout the year.) This is to be used as a guide to help families look at their needs
- Review and give the Family Support Services for Nutrition form to the family during the 1st assessment
- Recruit, support, and document all volunteer activities
- Conduct Parent Meetings with families monthly
- Be knowledgeable with all BSACAP programs to provide information, make referrals, and deliver integrated services
- Insure all enrolled children have a valid immunization and/or medical or religious exemption in the folder
- Monitor attendance of enrolled children, contact family when child has been absent for two consecutive without no contact
- Provide support to families of children with disabilities
- Provide information on Special Education services as needed.
- Managed heavy caseload using well-developed time management, organizational and task prioritization skills.
- Visited homes of families and maintained appropriate contact as directed by agency procedures.
- Collaborated with families to assist in growth, development and education to increase potential.
Administrative Assistant
Coldwell Banker
01.2016 - 08.2021
- Greeting clients
- Answering the telephone, and making follow-up calls
- Preparing correspondence, scheduling meetings, and making travel arrangements
- Preparing real estate forms and documents
- Coordinating showings, assisting at open houses, and obtaining feedback.
- Maintained policy and procedure manuals and documented processes.
- Anticipated staffing needs by analyzing workflow and strengths of employees.
- Hired, trained and evaluated staff, taking corrective action for disciplinary issues.
- Made recommendations to solve challenges and developed strategy for change.
- Managed executive calendars to strategically coordinate meetings and appointments.
- Monitored office supplies to order and replenish stock when necessary.
Interim Assistant Director
Prime Time Early Learning Center
02.2018 - 09.2020
- Coordinate the annual licensing of the child care center with DFPS
- Oversee the maintenance of files according to DFPS requirements
- Maintain open, consistent and effective communication with parents, providing parent education training, assistance and support as needed
- Provide reliable, accurate and timely information about the child care center to interested parties
- Attend professional development seminars to maintain an understanding of the current best practices of curriculum and administrative functions of child development programs
- Articulate the center’s mission to employees and other stakeholders and solicit support in realizing the mission
- Use appropriate and effective techniques to encourage community and parent involvement
- Represent the center in a professional, courteous and positive manner at all times
- Promote a positive, caring climate for learning for staff, students, and parents
- Deal sensitively and fairly with persons from diverse cultural backgrounds
- Communicate effectively staff, students and their families.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
Education
Associate of Arts - Early Childhood Education
Hudson County Community College
Jersey City, NJ2024
Skills
- Yard Management
- Service Dispatching
- Transportation Guidelines
- Customer Experience
- Work Orders
- Accident Reports
- Strategic Decision-Making
- Cost-Effective Programming
- Staff Hiring
- Records Preparation
- Verbal and Written Communication
- Contractual Obligations
- Operational Efficiency
- Contract Development and Management
Certification
- First Aid/CPR Certified
Languages
Spanish
Professional Working
Timeline
Contract Manager
Academy Bus
10.2022 - Current
Director of Curriculum and Instruction
The Learning Experience
01.2022 - 09.2022
Family Advocate
HOPES CAP, Inc.
08.2021 - 01.2022
Interim Assistant Director
Prime Time Early Learning Center
02.2018 - 09.2020
Administrative Assistant
Coldwell Banker
01.2016 - 08.2021
Associate of Arts - Early Childhood Education
Hudson County Community College
- First Aid/CPR Certified
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