Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Eriana P. Flanagan

Kansas City,Missouri

Summary

Compassionate, creative and effective Teacher with valuable experience in classroom administration, professional development and project planning. Equipped with extensive background in versatile education environments. Student-centric instructor, academic facilitator and motivational coach. Competent at performing independently or as member of teaching team. Well-versed in classroom and online technologies.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Age Teacher

Operation Breakthrough
Kansas City, MO
01.2003 - Current
  • Develop and maintain supportive, professional relationships with children and their families to enhance parent education, communication, involvement, and advocacy; communicate effectively with parents about the development of their child
  • Provide opportunities for interacting with a wide variety of materials that promote abstract and deductive reasoning
  • Completed daily reports, meal count sheets and attendance logs.
  • Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
  • Attend regular training in Head Start policies and curriculum and other professional development seminars.
  • Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Incorporated multiple types of teaching strategies into classroom.
  • Planned and implemented integrated lessons to meet national standards.
  • Promoted physical, mental and social development using classroom games and activities.
  • Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.

Customer Service Representative

K-mart
Kansas City, MO
10.2016 - 05.2017
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Provided information regarding charge accounts and loyalty programs.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promptly responded to inquiries and requests from prospective customers.
  • Communicated professionally with colleagues, freelancers and clients.
  • Sought ways to improve processes and services provided.

Volunteer Coordinator Assistant

Operation Breakthrough
Kansas City, MO
10.2015 - 09.2016
  • Operation Breakthrough
  • Track and record volunteer data and provide a monthly volunteer report using Excel
  • Processing and filing invoices and answering questions from visitors and volunteers
  • Able to handle multiple projects concurrently
  • Maintain voicemail and email and manage communication in a timely manner.
  • Worked with leadership staff and special committees to define volunteer mission and set standards.
  • Championed volunteer achievements and drove performance through incentives.
  • Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.
  • Tracked volunteer applications and conducted background checks to facilitate participation in Operation Breakthrough's volunteering programs.
  • Completed daily logs for management review.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Education

BBA - Early Childhood Education

PARK UNIVERSITY
North Kansas City, MO

A.A.S - Early Childhood Education And Development

METROPOLITAN COMMUNITY COLLEGE
Kansas City, MO
05.2019

High School Diploma -

JAMES MADISON HIGH SCHOOL
Atlanta, GA
2007

Skills

  • Decision-Making
  • Flexible and Adaptable
  • Active Listening
  • Multitasking Abilities
  • PPE Compliance
  • Planning and Coordination
  • Written Communication
  • Excellent Communication
  • Self-Motivated
  • MS Office
  • Data Entry
  • Attention to Detail
  • Problem-Solving
  • First Aid/CPR
  • Good Telephone Etiquette
  • Organization and Time Management

Certification

YOUTH NET OF GREATER KANSAS CITY Fall 2019 Communication amongst Staff QUALITY MATTERS (YPQI) Fall 2021 Reframing Conflict OPERATION BREAKTHROUGH SUMMER 2022

Timeline

Customer Service Representative

K-mart
10.2016 - 05.2017

Volunteer Coordinator Assistant

Operation Breakthrough
10.2015 - 09.2016

Age Teacher

Operation Breakthrough
01.2003 - Current

BBA - Early Childhood Education

PARK UNIVERSITY

A.A.S - Early Childhood Education And Development

METROPOLITAN COMMUNITY COLLEGE

High School Diploma -

JAMES MADISON HIGH SCHOOL

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