Summary
Overview
Work History
Education
Skills
Timeline
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Erianna Gilliam

Alpharetta

Summary

Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.

Overview

7
7
years of professional experience

Work History

Office Manager

Veeam Software
06.2021 - Current
  • Controls office operations by greeting visitors and callers, handling their inquiries, and directing them to the appropriate persons, per their needs.
  • Ordering inventory, stocks and ensures enough stock of all critical and non-critical supplies.
  • Work with Human Resources, Talent Management, and Organizational Development to ensure the new-hires process is proactively managed.
  • Works with the building property management to ensure consistency relative to general maintenance of the office space.
  • Coordinates with the HR & Facilities Manager to track space occupancy and prepare monthly occupancy report.
  • Processing invoices, sorting incoming and outgoing mail, keeping appointment calendars, and giving messages to staff and management in other parts of the building.
  • Verifies I-9 documentation.
  • Ensures timely and correct submission of vendors’ invoice; maintain records of invoices received.
  • Organizes, plans, and manages various office events, meetings including special celebrations and training events as directed.

Remote Call Center Agent - Covid Vaccine Scheduler

Heart of West Michigan
02.2021 - 06.2021
  • Answered inbound calls for community members regarding community resources, food and shelter.
  • Scheduled Covid vaccination appointments for community members.
  • Provided up to date information regarding the vaccine and CDC updates.
  • Assisted callers in getting scheduled to take a Covid Test in their community.
  • Maintained client confidentiality regarding all personal health information.

Human Resources Customer Service Representative

State of Michigan
05.2020 - 02.2021
  • Followed up with claimants and employers through phone calls or e-mail to obtain necessary information to process claims timely and efficiently.
  • Used automated systems to review, enter, update and report claim information.
  • Complete training to address various claim types and understand business functions.
  • Provided efficient and effective service to customers and prospects on all patron-based services to a variety of inquiries and customer needs.
  • Determined the appropriate course of action to meet those needs and completes or initiates the transaction.

Site Coordinator

Communities In Schools Of Michigan
07.2019 - 05.2020
  • Developed good working relationships with school staff, parents’ volunteers and community partners.
  • Collected compiled data and completed an Annual Needs-Assessment, implemented a School Support Plan and launched School Site Services.
  • Collaborated with the CISM Program Manager and Regional Director to lead efforts to broker resources for the school community and connect resources to meet identified needs of case managed students.
  • Maintained secure case files on each student being case managed (Individualized Student Support Plan).
  • Provided appropriate referrals to outside agencies for students and families and broker in school supports to eliminate access barriers.

Administrative Assistant

Lansing School District
03.2018 - 07.2019
  • Created professional memoranda, letters and copies for administrators, meeting expected deadlines for distribution.
  • Assisted with administrative tasks, including filing, answering phones and tracking attendance, behavior and other school data in the SYNERGY database.
  • Established clear and consistent administrative procedures to minimize errors and avoidable delays.
  • Processed accurate payroll by reviewing and submitting timesheets for School Staff employees.
  • Maintained office schedule and special event calendars for the Principal and school reservations, factoring in availability and expected operational demands to keep workloads in balance.

Education

High School Diploma -

J.W Sexton High School
Lansing, MI
06.2013

Associate in arts (AA) - Communications

Lansing Community College
Lansing, MI
06.2022

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Administrative support
  • Operations management
  • Facility management
  • Travel coordination
  • Vendor engagement
  • Scheduling and coordinating
  • MS office
  • Event coordination

Timeline

Office Manager

Veeam Software
06.2021 - Current

Remote Call Center Agent - Covid Vaccine Scheduler

Heart of West Michigan
02.2021 - 06.2021

Human Resources Customer Service Representative

State of Michigan
05.2020 - 02.2021

Site Coordinator

Communities In Schools Of Michigan
07.2019 - 05.2020

Administrative Assistant

Lansing School District
03.2018 - 07.2019

High School Diploma -

J.W Sexton High School

Associate in arts (AA) - Communications

Lansing Community College

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Erianna Gilliam