Erianna Gilliam

• Managed daily office operations by greeting visitors, handling inquiries, and directing to appropriate personnel.
• Ordered and maintained inventory, ensuring adequate stock of critical and non-critical supplies.
• Maintained executive and team calendars, scheduling meetings and coordinating appointments effectively.
• Handled professional email communication and managed inbox for streamlined correspondence.
• Utilized project management tools to track tasks and ensure timely completion.
• Ensured accurate submission of vendor invoices while maintaining comprehensive records.

Organized and managed various office events, including meetings, celebrations, and training sessions as directed.

• Answered inbound calls for community members regarding community resources, food and shelter.
• Scheduled Covid vaccination appointments for community members.
• Provided up to date information regarding the vaccine and CDC updates.
• Assisted callers in getting scheduled to take a Covid Test in their community.
• Maintained client confidentiality regarding all personal health information.

• Followed up with claimants and employers through phone calls or e-mail to obtain necessary information to process claims timely and efficiently.
• Used automated systems to review, enter, update and report claim information.
• Complete training to address various claim types and understand business functions.
• Provided efficient and effective service to customers and prospects on all patron-based services to a variety of inquiries and customer needs.
• Determined the appropriate course of action to meet those needs and completes or initiates the transaction.

• Developed good working relationships with school staff, parents’ volunteers and community partners.
• Collected compiled data and completed an Annual Needs-Assessment, implemented a School Support Plan and launched School Site Services.
• Collaborated with the CISM Program Manager and Regional Director to lead efforts to broker resources for the school community and connect resources to meet identified needs of case managed students.
• Maintained secure case files on each student being case managed (Individualized Student Support Plan).
• Provided appropriate referrals to outside agencies for students and families and broker in school supports to eliminate access barriers.

• Created professional memoranda, letters and copies for administrators, meeting expected deadlines for distribution.
• Assisted with administrative tasks, including filing, answering phones and tracking attendance, behavior and other school data in the SYNERGY database.
• Established clear and consistent administrative procedures to minimize errors and avoidable delays.
• Processed accurate payroll by reviewing and submitting timesheets for School Staff employees.
• Maintained office schedule and special event calendars for the Principal and school reservations, factoring in availability and expected operational demands to keep workloads in balance.