Summary
Overview
Work History
Education
Skills
State
Zip
City
Timeline
Generic

Erianna Strong

Crossett,AR

Summary

A dedicated and therapeutic lead mental health tech with 3 years of experience in relationship management, therapeutic interventions and patient confidentiality. Assists in developing and implementing effective treatment plans to help clients achieve their daily living goals. Strong communication and interpersonal skills. I am self-motivated to succeed in any workplace environment while creating a safe and supportive environment for all patients.


Talent supervising employees, controlling merchandise presentation and monitoring transactions. Expert at assigning tasks, maintaining store appearance and operating cash register. Focused on enforcing security procedures and watching daily activities to minimize losses.


Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

4
4
years of professional experience

Work History

Cashier Assistant Manager

KFC Restaurant
08.2024 - 09.2024
  • Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
  • Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
  • Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
  • Built positive relationships with customers to increase repeat business.
  • Organized backroom storage areas for easier product retrieval during restocking activities, ultimately reducing downtime between tasks.
  • Fostered positive work environment by consistently treating all employees and customers with respect and consideration.

Customer Service Representative

Teleperformance USA
08.2023 - 05.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Behavioral Health Tech

Conway Behavioral Hospital
10.2023 - 04.2024
  • Provides or assists with providing direct patient care, diagnostic procedures, therapeutic interventions and recreational activities
  • Observe and document patients behavior, reporting and changes in physical or mental states to medical staff
  • Provide guidance, positive role modeling as well as a safe and supportive environment for the patient
  • Assist with restraining patients who may become physically violent
  • Assisted patients with activities of daily living and personal hygiene
  • Recommends quality and/or process improvement initiatives in order to more effectively and efficiently perform the functions of this job
  • Responsibilities include providing patient supervision in a structured, supportive residential environment, while communicating with and accessing the support of professional staff
  • Maintain confidentiality of patient records, recognize crisis situations and provide appropriate intervention and help.
  • Conducted client rounds to check on residents.
  • Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.

Behavioral Health Tech

Centers For Youth & Families
07.2022 - 08.2023
  • Participated in daily treatment team meetings with shift supervisors, other QBHP’s and psychiatrists to coordinate services
  • Maintain confidentiality of patient records, recognize crisis situations and provide appropriate intervention and help
  • Assist with restraining patients who may become physically violent
  • Provide guidance, positive role modeling as well as a safe and supportive environment for the patient
  • Provides or assists with providing direct patient care, diagnostic procedures, therapeutic interventions and recreational activities.

Behavioral Health Tech

Millcreek of Arkansas
03.2021 - 06.2022
  • Provides direct behavioral interventions with each patient to teach communication, social and daily living skills
  • Helping patients participate in group counseling sessions and meetings
  • Responsible for assisting with day to day activities, monitoring process, monitoring mental/health and communicating any issues or concerns that come up
  • Provide guidance, positive role modeling as well as a safe and supportive environment.

Education

Diploma -

Warren High School

Skills

  • Applied Behavior Analysis

  • Behavioral Health

  • Autism Experience

  • Behavioral Therapy

  • Conflict Management

  • Crisis Intervention

  • Individual / Group Counseling

  • Motivational Interviewing

  • Group Therapy

  • Incident Reporting

  • Safety Management

Customer Service

Problem Resolution

Call center experience

Money handling abilities

Complaint Handling

Microsoft Excel

Critical Thinking

State

AR

Zip

72034

City

Conway

Timeline

Cashier Assistant Manager

KFC Restaurant
08.2024 - 09.2024

Behavioral Health Tech

Conway Behavioral Hospital
10.2023 - 04.2024

Customer Service Representative

Teleperformance USA
08.2023 - 05.2024

Behavioral Health Tech

Centers For Youth & Families
07.2022 - 08.2023

Behavioral Health Tech

Millcreek of Arkansas
03.2021 - 06.2022

Diploma -

Warren High School

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Erianna Strong