Erianna Tims
Willowbrook,IL
Summary
Proven to have amazing customer service and organizational skills to complete tasks in a timely manner. Problem solving customer complaints to ensure customer satisfaction by any means necessary. Detail-oriented, with amazing awareness of people. Skilled in responding to emergency situations to ensure that protocols are being followed.
Overview
7
7
years of professional experience
Work History
Security Guard
Allied Universal Security Services
Burr Ridge, IL
02.2023 - Current
- Observing surveillance cameras, making sure it isn't suspicious activity.
- Provide customer service to inbound and outbound drivers in the guard shack.
- Conduct daily tasks assigned for patrol.
- Complete incident reports regarding violations of policies or procedures.
- Checking in and out trucks through a computer system that allows other facilities to monitor when the drivers arrive and depart.
- Trained new employees on protocols, computer systems, and procedures.
Inventory Cycle Counter
Trucadence LLC
Bolingbrook, IL
08.2022 - 02.2023
- Analyzed data from inventory computer systems to check the accuracy of inventory counts, such as Samsung and Sony products.
- Conducted daily patrols in the warehouse to check physical accuracy of inventory.
- Participated in inventory audits to submit accurate counts.
- Collaborated with team members to resolve any inventory issues.
Customer Service Sales Associate
Target
Willowbrook, IL
11.2018 - 08.2022
- Completed tasks to meet sales performance goals.
- Maintained an organized working environment for customers.
- Ensured that customer service requirements were met by providing excellent customer service skills.
- Resolved any complaints or customer issues to promote customer satisfaction.
- Trained new team members on procedures, while improving team efficiency.
- Helped promote new brands, rearranged floor plans, and super-zoned clothes to ensure accuracy in inventory.
- Worked at the service desk to ensure customer returns were accurately processed and followed policy guidelines.
Education
High School Diploma -
Hinsdale South High School
Darien, IL05-2017
Skills
- Surveillance monitoring
- Incident reporting
- Inventory control
- Customer service
- Employee training
- Patrol procedures
- Problem solving
- Organizational skills
- retail sales
- typing
- Time management
- computer operation
Accomplishments
- employee of the month
- recognition for leadership
- employee appreciation
Timeline
Security Guard
Allied Universal Security Services
02.2023 - Current
Inventory Cycle Counter
Trucadence LLC
08.2022 - 02.2023
Customer Service Sales Associate
Target
11.2018 - 08.2022
High School Diploma -
Hinsdale South High School
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