Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eric Harding

Gulfport

Summary

Dynamic leader with a proven track record at Walgreens, excelling in cash handling and team leadership. Enhanced customer satisfaction through creative problem-solving and effective training assistance. Demonstrated flexibility and a positive attitude, driving consistent improvements in service quality and operational efficiency.

Experienced with team supervision, operational efficiency, and staff training. Utilizes strong leadership to maintain productivity and morale. Track record of implementing effective processes and adapting to changing needs.

Overview

12
12
years of professional experience

Work History

Shift Leader

Walgreens
10.2017 - 10.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.

Pharmacy Technician

CVS Pharmacy
03.2015 - 01.2017
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.

Assistant Manager

G By Guess
11.2012 - 10.2014
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Education

Pharmacy

Pinellas Technical Institute
St. Petersburg, FL
08-2014

General Studies

Boca Ciega Highschool
Gulfport, FL
05-2013

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Flexible schedule
  • Team motivation
  • Training assistance
  • Creative problem solving
  • Customer service management

Timeline

Shift Leader

Walgreens
10.2017 - 10.2024

Pharmacy Technician

CVS Pharmacy
03.2015 - 01.2017

Assistant Manager

G By Guess
11.2012 - 10.2014

Pharmacy

Pinellas Technical Institute

General Studies

Boca Ciega Highschool

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