Eric Abbeyquaye
Cleveland,Ohio
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Merchandising Manager
TJX Companies HomeGoods
Cleveland, OH
03.2024 - Current
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Implemented innovative visual displays that captured attention and boosted sales significantly.
- Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
- Increased sales by developing and implementing successful merchandising strategies.
- Managed inventory levels effectively to minimize stock shortages and overstocks.
- Established monthly goals and communicated performance expectations during team meetings to optimize sales.
Store Manager
STARBUCKS COFFEE COMPANY
04.2023 - 03.2024
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Executive Team Leader
Target Corporation
08.2022 - 04.2023
- Achieved company growth by developing and implementing strategic business plans.
- Led cross-functional teams for streamlined communication and efficient project execution.
- Improved overall team performance with regular coaching, mentoring, and employee development initiatives.
- Boosted organizational efficiency by optimizing processes and implementing cost-effective solutions.
- Delivered high-quality results by setting clear expectations, providing resources, and closely monitoring progress.
- Enhanced customer satisfaction with exceptional service delivery and timely issue resolution.
- Oversaw daily operations, ensuring adherence to regulatory requirements, organizational policies, and industry standards.
Coach/Operations Manager
Walmart
10.2020 - 08.2022
- Enhanced team performance by developing and implementing effective coaching strategies.
- Boosted employee confidence through personalized training sessions and continuous feedback.
- Mentored assistant coaches to develop their leadership skills and improve their understanding of coaching strategies.
- Improved team cohesion by organizing regular bonding activities and fostering a supportive environment.
- Managed practice schedules, ensuring efficient use of time and resources for optimal results.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
Manager(Mate)
Trader Joe's
08.2012 - 10.2020
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
District Training Store Manager
CVS/Pharmacy
01.1999 - 08.2012
- Enhanced employee performance by developing and implementing comprehensive training programs for district stores.
- Increased store efficiency by conducting regular evaluations and providing constructive feedback to staff members.
- Streamlined operations by collaborating with store managers to establish best practices and standard operating procedures.
- Improved customer satisfaction by ensuring all employees received consistent, high-quality training on products and services.
- Reduced employee turnover by creating a supportive work environment focused on growth and development opportunities.
Education
Bachelor of Arts - Business Administration And Management
Herbert H Lehman College
The Bronx, NYSkills
- Risk Management
- Team Building and Leadership
- Training and Mentoring
- Flexible Schedule
- Store Opening and Closing
- Inventory Management
- Partnership Building
- Revenue Generation
- Talent Recruitment
- Operations Management
- Team Development
- Loss Prevention
- Stockroom organization
- Market analysis
- Customer service
- Staff training
Certification
IT security: Defense against the digital dark arts License-March 2020
A Servant Leader
Focus on the needs of others before I consider my own. I am able to put myself anybody's shoes.
Empathetic, yet hold people accountable.
Timeline
Merchandising Manager
TJX Companies HomeGoods
03.2024 - Current
Store Manager
STARBUCKS COFFEE COMPANY
04.2023 - 03.2024
Executive Team Leader
Target Corporation
08.2022 - 04.2023
Coach/Operations Manager
Walmart
10.2020 - 08.2022
Manager(Mate)
Trader Joe's
08.2012 - 10.2020
District Training Store Manager
CVS/Pharmacy
01.1999 - 08.2012
Bachelor of Arts - Business Administration And Management
Herbert H Lehman College