ERIC ABREU
Summary
Professional advisor skilled in automotive repair processes and customer service. Known for enhancing operational efficiency and ensuring high client satisfaction. Reliable team player with strong communication and problem-solving abilities, adaptable to changing demands. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
10
10
years of professional experience
Work History
Body Shop Advisor
Jim Burke/Hallmark
08.2023 - Current
- Improved communication between technicians and customers, addressing concerns and ensuring timely updates on repair progress.
- Conducted regular safety inspections within the facility, ensuring compliance with industry standards and regulations.
- Managed inventory effectively, maintaining adequate stock levels for commonly used repair parts.
- Streamlined workflow for increased efficiency by implementing a well-organized parts ordering system.
- Established a welcoming environment within the body shop reception area to enhance client comfort during appointments.
- Assisted in the development of marketing materials to promote the body shop''s services and special offers.
- Negotiated favorable terms with vendors supplying paint products, replacement parts, and other necessary items.
- Implemented cost-saving measures where appropriate, reducing overhead expenses without compromising service quality or safety standards.
Asset Protection and Safety Supervisor
The Home Depot Distribution Center
05.2022 - 07.2023
- Responsible for training, coaching, developing, and feedback of auditors through regular evaluations of associates through factual data and subjective observations
- Mitigate unsafe working conditions and practices through problem solving and communication with facility leadership daily
- Conducted thorough investigations for identifying and addressing safety incidents.
- Conducted audits that provided insight into shrink risk, overall safety compliance, merchandise accuracy audit completion, and regulatory compliance
- Collaborated with management to design safety programs aimed at minimizing hazards.
- Instructed employees on OSHA standards.
Asset Protection and Safety Manager
Lowe's
04.2021 - 05.2022
- Developed comprehensive safety protocols, reducing workplace accidents.
- Trained staff on safety procedures to minimize risk of injuries.
- Enhanced emergency response plans, training employees effectively.
- Investigated incidents to determine root causes and prevent recurrence.
- Managed a team of security personnel, providing guidance and support to ensure consistent performance across all shifts.
- Maintained detailed records of all incidents involving theft or loss, using this information to inform future decision-making around risk mitigation strategies.
- Implemented access control systems to safeguard sensitive areas of the business from unauthorized entry or tampering.
Asset Protection Specialist and Cashier
Target
03.2019 - 04.2021
Automotive Paint Technician
Jim Burke
02.2017 - 08.2018
Sales Representative
Dover's Mattress Center
09.2016 - 02.2017
Cashier and Cook
Zaxbys
06.2015 - 09.2016
Education
B.S. - Business Management
University of Alabama at Birmingham
12.2020
Wallace State Community College
08.2017
Skills
- Microsoft Office
- CCCOne Application
- CDK Global Application
- Insurance Procedures
- Customer Relations
- Purchasing
- Negotiation
- Scheduling
- Budgeting
- Detail Orientation
- Quality-focused
- Deep Automotive Understanding
Timeline
Body Shop Advisor
Jim Burke/Hallmark
08.2023 - Current
Asset Protection and Safety Supervisor
The Home Depot Distribution Center
05.2022 - 07.2023
Asset Protection and Safety Manager
Lowe's
04.2021 - 05.2022
Asset Protection Specialist and Cashier
Target
03.2019 - 04.2021
Automotive Paint Technician
Jim Burke
02.2017 - 08.2018
Sales Representative
Dover's Mattress Center
09.2016 - 02.2017
Cashier and Cook
Zaxbys
06.2015 - 09.2016
Wallace State Community College
B.S. - Business Management
University of Alabama at Birmingham
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