Eric Acero
Carson City,NV
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. While being able to get along with my co-workers and being able to take control under pressure.
Overview
14
14
years of professional experience
Work History
Office Manager
Walker River Lodge
Bridgeport, California
04.2018 - Current
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Processed payments from customers for room charges and incidentals.
- Assisted with room reservations, changes and cancellations.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Managed cash drawer according to established accounting guidelines.
- Stocked supplies at the front desk such as forms, stationery items, brochures.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Handled money and also have sold items to customers.
Cashier
Jolly Kone
Bridgeport, California
03.2011 - 10.2017
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Collected payments and provided accurate change.
- Maintained work area and kept cash drawer organized.
- Greeted customers promptly and responded to questions.
- Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs.
- Served and scooped ice cream, following sizing specifications.
- Memorized menu items, identifying allergens to streamline service to customers.
- Cleaned counters, tables and fountain equipment, following quality checkpoints.
- Communicated with kitchen staff to complete orders quickly.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Organized kitchen and walk-in freezer to enable employees to easily find items.
- Checked temperatures for food items during cooking, holding and serving.
- Sanitized all cutting boards and surfaces at beginning of shift to avoid cross-contamination.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Kept stations stocked and ready for use to maximize productivity.
- Cooked orders according to customer specifications within established time frames.
Education
High School Diploma -
Coleville High School
Coleville, CA06.2022
Skills
- Listening Skills
- Customer Service
- Office Organization
- Front Office Management
- Verbal and written communication
- Customer assistance and interaction
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Office Manager
Walker River Lodge
04.2018 - Current
Cashier
Jolly Kone
03.2011 - 10.2017
High School Diploma -
Coleville High School
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