ERIC ACOSTA
Methuen,MA
Summary
A Bilingual Centric District Manager possessing positive attitude and top-notch communicative & organizational skills and phenomenal technology talents. Highly effective working in fast-paced settings. Known for great administration support and meticulous detail-oriented work. Phenomenal sales experience, in which revenue goals are always surpassed, all the while providing exceptional customer service. Knowledgeable and dedicated customer service professional with extensive experience in business industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Centric District Manager
Adp- Automated Data Processing
04.2023 - 04.2024
- Streamlined payroll processes by implementing efficient systems and tools, resulting in reduced processing time.
- Collaborated with HR and Finance departments for seamless integration of new hires into the payroll system
- Beyond Payroll partner responsible for identifying retirement, workers compensation, health insurance, Human Resources Outsourcing/PEO & Major Account opportunities in conjunction with primary role of payroll and HR product sales.
- Ensured compliance with company policies and procedures as well as federal/state regulations
- Exceed monthly and quarterly quotas by driving units and sales dollars.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
Operations Administrator
ADEP GROUP Demolition & Remediation
10.2021 - 04.2023
- Scheduling of Employees
- Manage online digital storefront operations using PDF file format and HTML
- Prepare and modify documents including correspondence, reports, drafts, memos and emails
- Record, compile, transcribe and distribute minutes of meetings
- Categorization of transactions
- Reconciliation of bank and credit cards
- Payroll processing
- Filing and payment of Sales Tax
- Invoicing
- Outsourced unnecessary services to save on labor, supplies and equipment costs and adhere to company budgets.
Solutions Specialist
Verizon
02.2017 - 10.2018
- Tracked company equipment, tools and technology to manage inventory
- Documented transactions, orders and expenditures to gather sales data and forecast financial needs
- Analyzed department metrics and performance and reported findings to management
- Evaluated current operational practices and suggested improvement strategies
- Organize shipment
- Assist customers with friendly customer service
- Waste management
- Maintain backyard organized and clean
- Provide assistive care for a woman with disabilities
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings
- Implemented corrective actions to fix root causes of various issues
- Improved project completion time, utilizing multiple painting materials and processes
- Worked closely with senior leadership to complete projects and solve complex issues on strict schedules and budgets
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Expanded customer base and boosted profit within product line
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques
- Increased sales by offering advice on purchases and promoting additional products
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
Sales Representative
T-Mobile
06.2016 - 02.2017
- Exceed monthly revenue goals through acquiring new customer accounts, maximizing existing customers' accounts to identify revenue opportunities, and excelling in quality metrics
- Assist customers with service activations, changes and bill payments, responding to billing inquire equipment replacement, selling accessories and processing price plan changes and upgrades
- Assist in maintaining store appearance, inventory counts and merchandising standards
- Engages in service selling and right fitting the customer with the appropriate total technology solution
- Actively listen to customers and then provide them with solutions that are exactly what they need
- Excite customers about how new products can enhance their lives
- Teach customers the best things about their products so they can immediately enjoy them
- Build genuine customer relationships by earning their loyalty and trust
- Use passion for technology and resourcefulness to generate sales
- Make sales with the upmost professionalism and top of the line customer service
- Make sure revenue per hour is above store expectations while helping team members achieve the same goals
- Knowledgeable enough to be able to work in any department in the store.
Sales Associate
CVS Pharmacy
11.2014 - 04.2015
- Provide great customer service
- Cashier
- Advertise sales
- Organize and stock shipment
- Providing quick and friendly customer service when responding to inquiries from customers
- Make sales while on the sales floor and fitting room
- Organize inventory with meticulous detail.
Sales Associate
Old Navy
07.2014 - 11.2014
- Organize Shipment
- Provide great customer service
- Cashier
- Advertise sales
- Organize and stock shipment
- Providing quick and friendly customer service when responding to inquiries from customers
- Make sales while on the sales floor and fitting room
- Organize inventory with meticulous detail.
Education
Bachelor's - Finance & Accounting
Merrimack College
Central Catholic High School
Lawrence, MASkills
- Bilingual (10 years)
- Financial Analysis (3 years)
- Journal Entries (3 years)
- Financial report writing
- Account reconciliation
- General ledger accounting
- Bank reconciliation
- Accounting
- General ledger reconciliation
- Accounts payable
- Administrative Management
- Astounding marketing and negotiating skills with clients
- Experience in credit repair
- Advanced in Microsoft Office Applications (ie Excel, Word, PowerPoint)
- Network Marketer
- Extremely adept at handling technology
- Remarkable knowledge of friendly customer service and experience in sales
- Great at Multitasking, creative and critical thinking
Volunteer Experience
- Lazarus House, 10/2011, Current
- Katydid Foundation, 03/2009, Current
Timeline
Centric District Manager
Adp- Automated Data Processing
04.2023 - 04.2024
Operations Administrator
ADEP GROUP Demolition & Remediation
10.2021 - 04.2023
Solutions Specialist
Verizon
02.2017 - 10.2018
Sales Representative
T-Mobile
06.2016 - 02.2017
Sales Associate
CVS Pharmacy
11.2014 - 04.2015
Sales Associate
Old Navy
07.2014 - 11.2014
Bachelor's - Finance & Accounting
Merrimack College
Central Catholic High School
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