Eric A. Cruz
Rockville Centre
Summary
Results-driven professional with extensive experience at World Courier Inc., demonstrating exemplary leadership and emotional intelligence. Proven track record in managing teams, optimizing workflows, and ensuring GxP compliance. Highly skilled in dangerous goods preparation and payroll submission, fostering a collaborative environment that enhances team performance and customer satisfaction.
Overview
31
31
years of professional experience
Work History
Supervisor F&R
World Courier Inc. - Cencora
01.2018 - 01.2025
- Commenced my tenure as an Export Coordinator, progressing to the role of Supervisor within the Forward and Receiving Department in 2019
- In this capacity, I am entrusted with the oversight of a dedicated team of eleven associates, managing their attendance and performance goals throughout the fiscal year, alongside their weekly payroll submissions was scrutinized and approved for payment
- During this period, I have also engaged in online courses to enhance my communication skills and develop emotional intelligence, demonstrating empathy and fostering inclusion
- I strive to cultivate a constructive environment through daily discussions, ensuring my team remains informed about collective progress while sharing positive initiatives for growth and motivation
- Emails were meticulously examined and assigned based on the specific tasks requested, including precuts, bookings, and the identification of cost-effective methodologies utilizing the most economical routes
- Additionally, I was responsible for conducting investigative analyses to ascertain the root causes of various issues and collaborated with management and quality assurance team members to develop preventative and corrective action plans
Export Associate
Marken, a UPS Company
01.2017 - 01.2018
- Prepare international shipments utilizing a web-based application known as EZ Freight for MAWB documentation
- Analyze invoices, DG decks, and flight alternatives to ascertain optimal service for the designated destination using OAG
- Conduct in-house inventory assessments of all cold chain shipments and collaborate with management to enhance workflow efficiency, ensuring thorough documentation review before actual pick-up
- Utilize email as a primary communication method for disseminating information across all departments
- Prepare MAWBs and bookings for various offices, including ORD, BOS, and DCA
- Generate MAWB precuts for international offices
Operations Lead Agent
World Courier Inc. and AmerisourceBergen Company
01.2012 - 01.2017
- (Acting Supervisor during overnight hours and in the absence of a supervisor)
- Responsible for delegating tasks and critically reviewing essential documents, such as Sending Instructions from foreign offices, ensuring alignment with MAWB preparation protocols prior to export, and validating invoices and HAWBs for accuracy
- GxP compliance is a monthly responsibility; I review logbooks for discrepancies or errors that require rectification to ensure audit readiness
- Compile payroll sheets bi-weekly, verifying accurate completion of operation personnel timesheets and ensuring supervisor or lead agent signatures are present
- Conduct tests on C-Safe and T2/T3 containers to verify operational compliance and temperature maintenance
- Post-testing, I download and upload results into the job system for Enviro and Tech Support review
- Cold Chain Management: I meticulously evaluate the packaging configurations assembled by various agents, ensuring strict adherence to all pickup instructions
- These pack outs pertain to GTS1400 units, all GTC units (Credos), and VIP containers
- Correspondence and Communication: I am charged with overseeing email communications and responding to inquiries concerning individual assignments
- This includes managing price quote requests and, on occasion, post-flight processes by contacting airlines for proof of departure; if unavailable, I will resort to internet verification for uplift confirmation
- Dangerous Goods Preparation: I rigorously review declarations to align with carrier requirements
- In instances where a declaration for UN2814, classified as an Infectious Substance Affecting Humans, is incomplete, I will liaise with either the office or customer service to secure authorization for the revision of the Dangerous Goods Deck, incorporating the requisite information prior to submission
- Other dangerous goods shall necessitate the oversight of a RAS Specialist for repacking or reconfiguration of the Dangerous Goods Deck
Operations Supervisor
International Bonded Couriers
01.2001 - 01.2012
- Delegated and assisted in flight preparations by destination, with consolidation being a primary responsibility for both international and domestic locations
- Pre-alerted global stations via email and fax, ensuring that these stations received accurate documentation by scanning and forwarding materials
- Scheduled flights and conducted physical screening of packages
Flight Coordinator, Specials Department
International Bonded Couriers
01.1998 - 01.2001
- Managed client phone inquiries necessitating special handling for shipments
- Arranged dedicated flights as NFOs to final destinations and alerted agents for timely recovery and delivery
- Communicated proof of delivery to clients and coordinated charge collection from agents
Operations/Mail Stuffing
International Bonded Couriers
01.1994 - 01.1998
- Responsible for flight preparations and meticulous data entry for packages, along with bagging and manifesting shipments
Education
High School Diploma -
Flushing High School /Belford High
Flushing, NY01-2004
Skills
- Highly self-motivated
- Dynamic
- Exemplary teamwork
- Leadership abilities
- Proficient in customer service
- Effective communication skills
- Certified forklift operator
- Dangerous Goods Certification
- Emotional Intelligence
- Leadership coaching
- Payroll submission
- GXP/GDP Compliant
References
Available upon request
Timeline
Supervisor F&R
World Courier Inc. - Cencora
01.2018 - 01.2025
Export Associate
Marken, a UPS Company
01.2017 - 01.2018
Operations Lead Agent
World Courier Inc. and AmerisourceBergen Company
01.2012 - 01.2017
Operations Supervisor
International Bonded Couriers
01.2001 - 01.2012
Flight Coordinator, Specials Department
International Bonded Couriers
01.1998 - 01.2001
Operations/Mail Stuffing
International Bonded Couriers
01.1994 - 01.1998
High School Diploma -
Flushing High School /Belford High
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