Eric Adams

• Analyzed data to identify root causes of problems and recommend corrective actions.
• Developed customized reports, summarizing and presenting data in visually appealing format.
• Generated standard and custom reports to provide insights into business performance.
• Provided detailed feedback to teams after analyzing each employee's responsibilities.
• Evaluated current processes to develop improvement plans.
• Identified trends and assessed opportunities to improve processes and execution.
• Conducted business forecasts to identify recent developments.

• Exceeded company targets consistently through proactive monitoring of KPIs and execution of corrective action plans when needed.
• Conducted regular performance evaluations for staff members, identifying areas for growth and development.
• Collaborated with other Store Directors on regional initiatives aimed at increasing brand presence in local markets.
• Protected store from loss or theft by setting and enforcing clear security policies.
• Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
• Improved employee retention rates by creating a positive work environment that fostered teamwork and camaraderie among staff members.
• Enhanced customer satisfaction by ensuring exceptional service, product availability, and efficient operations.
• Led a team of employees in daily tasks, providing ongoing training and mentoring for their professional growth.

• Provide technical SME by engaging with the Client Implementation
• Manager (CIM) to understand the client’s business requirements, identify product and product setup to achieve the agreed contractual aims
• Guide and advise the customer in the terms of best practice operational processes and system usage practices to achieve the highest ROI for the selected product set
• Perform system integration testing where necessary to ensure the solution delivers what's expected by the client
• Manage and execute data migration along with minimal mitigation with the in- house support
• This is done to ensure that all data is imported, validated and signed off by the client prior to go-live
• Based on the business experience and the knowledge make best practice recommendations to the CDK configurations and/or client process to maximize the clients utilization along with the highest
• ROI.

• Responsible for overall management client relationships which included supporting, and retaining clients, delivering ROI reports and keeping the clients completely engaged with the platform
• Monthly interactions with the stores top decision makers presenting projected deliverable and KPI performance depending on the layered apps that where installed
• Having sound strategy and clear communication while developing professional relationships
• Responsible for holding training with new hires for the clients, assisting with setting up different departments with-in the client’s business model
• Covered a seven-state region, responsible for maintaining book of business of one 120,000 at any given time, with minimal churn.

Key Responsibilities •To effectively implement processes, tools and behaviors into an existing dealer location and /or group •To engage in high profile planning with external Executives, Dealership owners, General management and store level personnel. •To ensure all product launches are effectively taken to market through the pre-launch and launch process with immediate results for the client •To build and develop strong working relationships with customers and all users at all levels from Dealer/owner/Decision Maker down • To work with 'at risk' clients, determine action plan to turnaround for success •Provide tailored solutions for integration into an existing dealer process up to and including the Road to The Sale in order to achieve Best In Class results •To assist in the generating high client attendance to product launches with a goal of 90% minimum variable team attendance at launch day •To participate in product development/enhancement review sessions to continue in development as a business partner while leveraging real time field experience •To schedule any travel in a way that allows for maximum time with clients and 'reach' •To work with new PC team members as required in mentoring activities •To construct and communicate summary reports with appropriate documentation •To engage and participate in the exchange of 'best practices' across entire PC team *Highlights- Number one Implementation Consultant for 2015 with an average churn of 1.20% with over a 1.2 Billion book a business a month. * Highest Net to Growth dealer count with an average of 6 dealers a month. *Covered an area of over four a half states with a seventy to eighty dealer count.

• Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
• Coached sales team to drive traffic through phone and online appointments and referrals to meet or exceed sales targets.
• Conducted daily and weekly sales meetings to develop viable sales forecasts and associated sales strategies.
• Forecasted goals and objectives for sales, gross and key expenses on monthly and annual basis.
• Hired, trained and monitored performance of salespeople to establish sales quotas and manage sales goals.
• F&I, desking deals, maximizing gross potential for both front and back end for all car deals.
  • Worked side by side with COO to maximize ROI for all used vehicle inventory
  • Worked with inventory trade appraisal and service reconditioning to consistently improve time to market
  • Managed all CRM opportunities and Internet Leads for both new and used car departments

• Set clear departmental objectives and developed effective strategies to achieve targeted goals.
• Generated financial and operational reports to assist management with business strategy.
• Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
• Assisted with recruiting, interviewing and hiring new department employees.
• Verified compliance of financial policies and accounting procedures against federal regulations.
• Increasing profit for F&I and aftermarket products using menu selling technique
  • Increase gross profit from twenty thousand to over ninety thousand in gross profit with less than ten percent of chargebacks.
  • Lead and taught our sales force through continuing education of competitive lending programs and pricing.
  • Directly responsible for promoting financing with our captive lenders and looking outside the box for alternative ways to increase gross profit with reserve.

• Set clear departmental objectives and developed effective strategies to achieve targeted goals.
• Generated financial and operational reports to assist management with business strategy.
• Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
• Assisted with recruiting, interviewing and hiring new department employees.
• Directed all aspects in managing credit approvals, negotiating conditional approvals, and adverse action notifications for prime and sub-prime financing.
  • Maintain respectable client/lender relations.
  • Insuring adherence to state and federal lending guidelines.
  • Responsible for researching and obtaining lending opportunities to meet our clients’ financial needs.
  • Responsible for tracking and processing proceeds and reserves for all contracts

• Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
• Established and cultivated solid business relationships with new or existing customers.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Evaluated performance against goals and implemented appropriate development plans.
• Directly responsible for daily sales and tracking of current and previous days business.
  • Directly responsible for training of new and current sales professional.
• • Onsite trainer for Hendrick University.
• Responsible for meeting and greeting potential customers who were looking to either replace or trade in their current car for a new or used vehicle inventory.
  • Consistently in top three on the leader board.
  ● Promoted to Finance Manager-Producer

• Provided leadership, delegation, and exceptional medical service in high-pressure situations.
• Provided emergency medical care and conducted physical exams and interviews to gain medical history and relevant health data.