Summary
Overview
Work History
Education
Skills
Languages
References
References
Timeline
Generic

Eric Adjei

Kumasi

Summary

Dynamic Indirect Sales Supervisor with extensive experience at Airteltigo Company Limited, recognized for driving agent growth and optimizing sales territories. Proven expertise in sales skills development and client relationship management, leading digital sales initiatives that resulted in an 800% increase in financial service activations through the training of over 1,500 agents.

Overview

18
18
years of professional experience

Work History

Indirect Sales Supervisor

Airteltigo Company Limited
11.2017 - 02.2025
  • Successfully completed the entire setup of the indirect point of activation channel for the company AirtelTigo
  • Grew the territories Active Mobile financial Service Agents from 8 to 655 count
  • In our quest to digitize airtime sales, I laid the foundation to the current setup of our EVD Agent count 1524 with 322 being Active thus having a minimum of 5 transactions with not less than 50GH sales Month on Month
  • Growing our point of Activations from 23 to 155 with a minimum investment level of 400GH in sim cards
  • Gave customers seamless accessibility and visibility on our products even in midst of our company’s market decline, one of my proudest moment as a salesman

Indirect Sales Supervisor

Millicom Ghana Limited
11.2016 - 11.2017
  • Increased Tigo Cash Agent count from 165 to 235 within these thirteen months
  • Point of Activations have increased from 130 to a count of 310
  • We focused on existing but idle /prospective retailers off our traditional channel of distribution to make this happen
  • My average QGA is at 1000 counts MOM while GA is in the range of 1600
  • Visibility increased, while shortages of stocks or airtime around New Edubiase, Praso have curbed
  • This was by constant monitoring of salesmen backed by effective itinerary to these ends
  • Recruit and train retailers while ensuring business development with sophisticated strategies
  • Proper channel management and ensuring Agents understand all value proposition of business especially with commission structure
  • Plans, Execute and feedback on BTL’S (Below-The-Line) activities in helping revamp productivity in zones

Direct/Indirect Sales Supervisor

03.2016 - 11.2016
  • Tigo Cash Agent count increased from 85 to 165 in the MFS side of the business within nine months as a supervisor
  • Point of Activations increased from 95 to a count of 130
  • This happened by converting more Point of Sales into point of Activation
  • A motivated and a discipline freelancer team increased our Mic4 activation from a MOM average count of 2500 to 8000
  • Recruited team leaders and freelancers with discipline that transcended into a team member winning the award for Best Sales Activator National
  • Provided technical feedback with reference to issues or concerns raised
  • Prepared monthly schedule for BTL activities and a performance report

Indirect Sales Supervisor

Millicom Ghana Limited
02.2015 - 03.2016
  • Tigo Cash Agent count increased from 42 to 85 in the first one year
  • Point of Activations also increased from 60 to a count of 95
  • This I did by locating and reactivating existing but idle codes
  • After increase in the point of activations, we grew our monthly GA from 700 to 1500 the highest any supervisor did back then
  • A key project like the Rural Ambassadors was established
  • These were 'One Stop Shops' that attended to all Tigo customers with their concerns in the areas of Manso
  • Tigo Cash Agent count increased to 14 in the Manso District alone
  • This was done through a thorough visit and responsiveness to all concerns raised by stakeholders
  • In short, the trust to transact through Tigo cash in the area was regained

Agent Quality Officer

Millicom Ghana Limited
02.2013 - 02.2015
  • Sold valued preposition to Tigo Cash Agents in the areas of Sefwi and its environs
  • I started mobile financial service (Tigo Cash) in the areas of Bibiani, Sefwi Bekwai, Sefwi Juaboso, Sefwi Proso, Sefwi Asawinso and Diaso
  • Grew Agent revenue to 2400 GHS MOM due to proper relationship management
  • In the year 2014 Tigo Cash Agent count increased to 24, with most liquidity issues fixed to enable Agents transact more within space
  • This came to fore by our periodic performance gaps and reports
  • Ensured shops were properly branded
  • Agent location and validation

Sales Manager

Millash Enterprise
09.2012 - 01.2013
  • The institution of an excel to aid in performance assessment
  • Alignment on job roles was properly defined during my tenure as the acting manager
  • Instituted the pivot table technique which helped us to curb shortages in our store house
  • Reported on daily items sold and earnings after purchasing from suppliers
  • As a manager ensuring proper distribution of stocks and monitoring of staff performances

Dormant Account Activation Officer

The Trust Bank Limited
09.2011 - 05.2012
  • Reactivation of dormant accounts increased from 15 Month on Month to an average of 57 counts in a month during this exercise
  • Deposits on dormant accounts increased from a daily of 2500 to 3200 GHS due to follow-up calls to dormant account holders
  • Ecobank acquisition of The Trust Bank couldn’t have happened if not for this exercise
  • Dormant accounts retrieval on oracle(software)
  • Follow up calls to customers for a strengthened relationship
  • Updating customer information with current data

Research Assistant Officer

Manhyia Archives
11.2010 - 07.2011
  • Increased daily attendance count from 12 to 20 by following up with weekly loyal customer calls
  • Over 400 stool land cases were properly filed, to ease research studies
  • Registered and briefed clients on the kind of records and the rules of the facility

Store Manager

Millash Enterprise
05.2009 - 07.2009
  • Proper recording formats were instituted and that curbed most theft cases at work
  • An improved customer service increased our daily earnings from 1500 to 4200GHS
  • Made purchases from suppliers
  • Reported on daily earnings

Sales Officer

Ricky Boakye Yiadom Limited
05.2007 - 08.2007
  • Proper sales recordings which curbed a percentage of theft cases
  • Improved on salesman to customer relations, this reflected in our sales from 250 to 340 crates daily per truck at peak levels
  • Accompanied the delivery trucks to distribute drinks
  • Collection of debt from debtors/Retailer

Education

BA - Political Studies

Kwame Nkrumah University of Science and Technology
12.2010

Diploma - Human Resource Management

Institute of Commercial Management
08.2009

Senior High School Certificate -

Mfantsipim School
01.2005

Junior High School Certificate -

Cambridge International School
07.2002

Skills

  • Sales Skills Development
  • Consumer Insights Gathering
  • Sales Agent Training
  • Client Relationship Management
  • Skilled in Microsoft Office Applications

Languages

English
Native/ Bilingual
Twi
Native/ Bilingual

References

Percy Amudzi

Head of Business Development

Transnational Academic Group

Email: e.amudzi@yahoo.com

References

References available upon request.

Timeline

Indirect Sales Supervisor

Airteltigo Company Limited
11.2017 - 02.2025

Indirect Sales Supervisor

Millicom Ghana Limited
11.2016 - 11.2017

Direct/Indirect Sales Supervisor

03.2016 - 11.2016

Indirect Sales Supervisor

Millicom Ghana Limited
02.2015 - 03.2016

Agent Quality Officer

Millicom Ghana Limited
02.2013 - 02.2015

Sales Manager

Millash Enterprise
09.2012 - 01.2013

Dormant Account Activation Officer

The Trust Bank Limited
09.2011 - 05.2012

Research Assistant Officer

Manhyia Archives
11.2010 - 07.2011

Store Manager

Millash Enterprise
05.2009 - 07.2009

Sales Officer

Ricky Boakye Yiadom Limited
05.2007 - 08.2007

BA - Political Studies

Kwame Nkrumah University of Science and Technology

Diploma - Human Resource Management

Institute of Commercial Management

Senior High School Certificate -

Mfantsipim School

Junior High School Certificate -

Cambridge International School

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