ERIC ALBA
Summary
Line Service Supervisor boasting expertise in aviation ground support operations, including fueling, towing, and marshaling aircraft. Strong management skills demonstrated through effective team coordination and operational efficiency. Proven ability to foster a safety-focused environment while ensuring compliance with industry standards and regulations. Noteworthy impact on improving workflow processes resulting in increased productivity and customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Line Service Supervisor
Galaxy FBO
Conroe, TX
01.2024 - Current
- Overseeing and coordinating the activities of line service technicians.
- Evaluating the performance of line service personnel, and providing feedback.
- Training and developing the performance of the line service personnel.
- Maintaining strict adherence to company policies, airfield procedures, and safety regulations.
- Assisting with ramp operations such as towing, fueling, and parking aircraft.
- Overseeing the inventory and daily quality control of fuel, supplies, equipment, and ensuring the upkeep of all line service equipment.
- Keeping detailed records of services performed, including fueling logs, equipment use, incidents, and daily risk assessments.
- Attend weekly and quarterly meetings to discuss changes in company policies, SOPs, safety policies, safety reports, and open discussions.
- Communicate progress and significant issues to management.
- Assigned tasks to personnel based on their qualifications and experience level.
- Actively participated in internal audits conducted by company auditors ensuring that all documents were up-to-date and compliant with established guidelines.
- Ensured efficient and safe service operations by supervising staff, monitoring workflow, and maintaining high standards of customer service.
Line Service Lead
MillionAir
Houston, TX
05.2023 - 04.2024
- Coordinated schedules and planned daily tasks in collaboration with supervisor.
- Fueled various aircraft to meet operational demands.
- Towed aircraft in and out of hangar according to daily schedule.
- Provided comprehensive ground services assistance to pilots and passengers.
- Topped off fuel trucks at the airport fuel farm after obtaining movement certifications at HAS Hobby.
- Maintained up-to-date training compliance as mandated by company and airport regulations.
- Assisted passengers with luggage and addressed any concerns effectively.
- Fueled large commercial jets such as the Boeing 737, 767. Airbus 318, 319, 321, ERJs, CRJs, BBJs.
- Coordinated with the Secret Service for VIP arrivals, which included current and former heads of state from different countries.
- Worked with U.S. Immigration and Customs Enforcement (ICE) agencies to coordinate and facilitate ground operations.
Line Service Technician
Jet Aviation
01.2014 - 01.2023
- Tow aircraft in and out the hangar as needed per the daily schedule.
- Provide assistance to pilots for any and all ground services they might need with the aircraft or passengers.
- Top off trucks at airport fuel farm after acquiring necessary airport movement certifications.
- Remain up to date on any and all training required by the company or airport.
- Assist passengers with luggage and any other concerns they might have.
Education
High School -
Sam Houston High School
Houston, TexasGED -
Houston Community College
Houston, TXSkills
- Knowledgeable about several fixed and rotary wing aircraft, including large commercial aircraft such as the Boeing 737, 767, and BBJ's Airbus 319, 320, 321 ERJ, CRJ's, and MD-80 to name a few
Languages
- English, Native
- Spanish, Fluent, read/write with high proficiency
Certification
- NATA CERTIFIED
- GULFSTREAM GROUND HANDILING & SERVICING
AWARDS
- NET JETS COINS
- Top 5% in AIN 2023-24
Timeline
Line Service Supervisor
Galaxy FBO
01.2024 - Current
Line Service Lead
MillionAir
05.2023 - 04.2024
Line Service Technician
Jet Aviation
01.2014 - 01.2023
High School -
Sam Houston High School
GED -
Houston Community College
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