Eric Aleman
Stamford,CT
Summary
Dynamic Project Manager with a proven track record at ServiceMaster, excelling in project planning and risk management. Adept at optimizing team performance and enhancing customer relations, I successfully managed multiple projects, ensuring timely delivery and high-quality standards. My strong leadership and cost control skills have consistently driven project success and client satisfaction.
Overview
24
24
years of professional experience
Work History
Project Manager
ServiceMaster
Stamford, CT
01.2025 - 11.2025
- Coordinated cross-functional teams to ensure alignment on project goals and deliverables.
- Facilitated risk assessment sessions to identify potential project challenges and develop mitigation strategies.
- Streamlined resource allocation processes, optimizing team performance and project efficiency.
- Monitored project progress and adjusted plans as necessary to meet deadlines and quality standards.
- Created detailed project documentation, including scope statements and change requests, for compliance and reference.
- Implemented quality assurance measures to uphold project standards and client satisfaction.
- Maintained project schedules using project management software to enhance visibility and accountability.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Identified plans and resources required to meet project goals and objectives.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Managed projects from procurement to commission.
Owner/Operator
Eric’s Bagels LLC
Stamford, CT
05.2018 - 12.2024
- Developed and implemented marketing strategies to enhance brand visibility and attract new customers.
- Supervised daily staff activities, fostering a collaborative and productive work environment.
- Managed inventory levels, ensuring optimal stock availability and minimizing waste.
- Trained new employees on operational procedures, enhancing team efficiency and service quality.
- Established strong relationships with suppliers to ensure reliable product sourcing and delivery.
- Conducted financial analysis to monitor profitability and identify cost-saving opportunities.
- Streamlined supply chain processes, improving delivery times and reducing operational costs.
- Created engaging customer loyalty programs to boost retention and repeat business.
- Facilitated regular team meetings to discuss performance metrics and operational improvements.
- Implemented health and safety compliance measures, ensuring a safe working environment.
- Responded to customer feedback, using insights to make informed service enhancements.
- Optimized scheduling practices to effectively manage peak service hours and reduce wait times.
- Analyzed sales trends to adjust product offerings and pricing strategies accordingly.
- Coordinated promotional events, increasing foot traffic and driving sales growth.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
Ironworker
Local 399
Camden, NJ
01.2002 - 2010
- Executed precision welding and joining techniques to ensure structural integrity and durability of metal frameworks.
- Interpreted blueprints to accurately fabricate and assemble structural steel components as per project specifications.
- Collaborated with team members to enhance workflow efficiency and maintain project timelines.
- Conducted quality assurance inspections to verify compliance with safety standards and structural requirements.
- Operated heavy machinery and tools safely to facilitate efficient construction processes.
- Trained junior ironworkers on equipment operation, safety practices, and welding techniques.
- Maintained tools and equipment to ensure optimal performance and safety during operations.
Education
High School Diploma -
Francis Lewis H.S
Flushing, NY06.1995
Skills
- Project management
- Project planning
- Project planning and development
- Project scheduling
- Schedule management
- Customer relations
- Staff management
- Risk management
- Project scope
- Coaching and mentoring
- Cost control
- Team bonding
- Inventory control
- Customer relations specialist
Languages
Spanish
Native or Bilingual
Timeline
Project Manager
ServiceMaster
01.2025 - 11.2025
Owner/Operator
Eric’s Bagels LLC
05.2018 - 12.2024
Ironworker
Local 399
01.2002 - 2010
High School Diploma -
Francis Lewis H.S