Eric Aleman
Stamford,CT
Summary
Dynamic Project Manager with a proven track record at ServiceMaster, excelling in project planning and risk management. Adept at optimizing team performance and enhancing customer relations, I successfully managed multiple projects, ensuring timely delivery and high-quality standards. My strong leadership and cost control skills have consistently driven project success and client satisfaction.
Overview
24
24
years of professional experience
Work History
Project Manager
ServiceMaster
01.2025 - 11.2025
- Coordinated cross-functional teams to ensure alignment on project goals and deliverables.
- Facilitated risk assessment sessions to identify potential project challenges and develop mitigation strategies.
- Streamlined resource allocation processes, optimizing team performance and project efficiency.
- Monitored project progress and adjusted plans as necessary to meet deadlines and quality standards.
- Created detailed project documentation, including scope statements and change requests, for compliance and reference.
- Implemented quality assurance measures to uphold project standards and client satisfaction.
- Maintained project schedules using project management software to enhance visibility and accountability.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Identified plans and resources required to meet project goals and objectives.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Managed projects from procurement to commission.
Owner/Operator
Eric’s Bagels LLC
05.2018 - 12.2024
- Developed and implemented marketing strategies to enhance brand visibility and attract new customers.
- Supervised daily staff activities, fostering a collaborative and productive work environment.
- Managed inventory levels, ensuring optimal stock availability and minimizing waste.
- Trained new employees on operational procedures, enhancing team efficiency and service quality.
- Established strong relationships with suppliers to ensure reliable product sourcing and delivery.
- Conducted financial analysis to monitor profitability and identify cost-saving opportunities.
- Streamlined supply chain processes, improving delivery times and reducing operational costs.
- Created engaging customer loyalty programs to boost retention and repeat business.
- Facilitated regular team meetings to discuss performance metrics and operational improvements.
- Implemented health and safety compliance measures, ensuring a safe working environment.
- Responded to customer feedback, using insights to make informed service enhancements.
- Optimized scheduling practices to effectively manage peak service hours and reduce wait times.
- Analyzed sales trends to adjust product offerings and pricing strategies accordingly.
- Coordinated promotional events, increasing foot traffic and driving sales growth.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
Ironworker
Local 399
01.2002 - 2010
- Executed precision welding and joining techniques to ensure structural integrity and durability of metal frameworks.
- Interpreted blueprints to accurately fabricate and assemble structural steel components as per project specifications.
- Collaborated with team members to enhance workflow efficiency and maintain project timelines.
- Conducted quality assurance inspections to verify compliance with safety standards and structural requirements.
- Operated heavy machinery and tools safely to facilitate efficient construction processes.
- Trained junior ironworkers on equipment operation, safety practices, and welding techniques.
- Maintained tools and equipment to ensure optimal performance and safety during operations.
Education
High School Diploma -
Francis Lewis H.S
Flushing, NY06.1995
Skills
- Project management
- Project planning
- Project planning and development
- Project scheduling
- Schedule management
- Customer relations
- Staff management
- Risk management
- Project scope
- Coaching and mentoring
- Cost control
- Team bonding
- Inventory control
- Customer relations specialist
Languages
Spanish
Native or Bilingual
Timeline
Project Manager
ServiceMaster
01.2025 - 11.2025
Owner/Operator
Eric’s Bagels LLC
05.2018 - 12.2024
Ironworker
Local 399
01.2002 - 2010
High School Diploma -
Francis Lewis H.S