Eric Allen

• Manages the execution of all operations in the rooms area departments

• Leads specific team while assisting with meeting or exceeding property goals.

• Understands employee and guest satisfaction results and develops action plans to attack needed areas and expand on strengths.

• Sets clear expectations, with the General Manager, for the team.

• Verifies that the team has the capabilities to meet expectations.

• Leads by example demonstrating self-confidence, energy and enthusiasm.

• Assists employees in understanding guests’ ever-changing needs and expectations, and exceeding them.

• Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).

• Applies knowledge of all laws, as they relate to an event.

• Ensures accurate customer billing for banquet events.

• Ensures coordination and execution throughout the event.

• Attends pre-conference meetings to ensure specifications of the group event are well executed.

• Assists team in developing lasting relationships with groups to retain business and increase growth.

• Manages department controllable expenses to achieve or exceed budgeted goals.

• Manages departmental inventories and assets including par levels and maintenance of equipment.

• Adheres to and reinforces all standards, policies, and procedures (SOPs, LSOPs, etc.).

• Schedules banquet service staff to forecast and service standards, while maximizing profits.

• Leads shifts and actively participates in the servicing of events.

• Projects supply needs for the department, (e.g., tables, and chairs, banquet tables, meeting sets, props).

• Adheres to and reinforces all standards, policies, and procedures.

• Manages departmental inventories and maintains equipment.

• Schedules Event Services staff to forecast and service standards, while maximizing profits.

• Assists team in developing lasting relationships with groups to retain business and increase growth.