ERIC ALLEN

Work History

GOODWILL INDUSTRY, SERVICE CONTRACT

04.2015 - Current

Service contract to assist with the research, data entry, document prepping, scanning and QC in the imaging department
Primary duty as a document imaging specialist and quality control specialist.

RECORDS CONSULTANTS, INC

San Antonio, Texas

01.2012 - 04.2015

Directed the daily productivity of an average of 550 files / 35,000 images workflow of the document imaging department's prepping, scanning, indexing and perform quality control and exporting
Developed the allocation and utilization of manpower, equipment and resources, review areas of responsibility to increase productivity and improve efficiency by reducing the average man hours from 8 hours to 5 hours per batch / box
Managed to produce an efficient, timely, and accurate fulfillment of the orders, customize the assembly, processing inquiries, shipping and inventory control which results in consistently beating the deadlines by an average of 3 to 5 days
Generated a high standard quality control to keep the percentage of errors at 1% .

PITNEY BOWES

Houston, Texas

07.2011 - 12.2011

Supervised and managed the day-to day operations and staff 80% of time was spent in managing duties, and 20% in operating production equipment
Created, implemented and reviewed related procedures to the day to day task to maximize the effectiveness of the service
The result is delivery of the products with less than 1% return for errors
Invoiced accounts with an average of $80,000 monthly billings and serving 150 attorneys and associates customer; assists in maintaining acceptable profit levels and reducing the high cost of office supplies without compromising the quality with an average of $3,000 to $3,500 a month savings
Maintained high degree of 75% customer interface which results in proficient customer service, efficient response time and a reduced the errors to lessen than 10% per month.

KIM TINDALL & ASSOCIATES

San Antonio, TX

08.2009 - 06.2011

Recruited to bring their back logged production levels of 3 months of orders to respectable deliverable dates to 3 day turn around
Reduced the errors to under 10% by developing a training program to improved the quality control/accuracy as specified by the business requirements of our client law firms
Downscaled the company's inventory of jobs 350 part orders waiting to be scanned and to be upload into repository to a manageable level of 50 part orders to allow the company to effectively perform the task daily
Retained to assist them with a special project to convert 75 boxes of 180,000 pages of their client's files by scanning them into the computer and reproduced copies for the court and opposing counsels within 72 hours.

THE MCS GROUP, INC

San Antonio, TX

06.1988 - 07.2009

Successfully managed a 5+ member production team to produce an average of $155,000 monthly billing
Executed a proven a quality control program to managed 800 orders a month which produced under 1% errors, higher quality finished to include validation of print eligibility, record accuracy, and timely delivery schedules a 3 day turn around
Groomed and trained the team to manage the increased workload scan and upload 35,000+ records daily to the company's repository website
Trained company's field representative to be knowledgeable of the
Texas's rules and regulation of serving subpoenas and to retrieve records with a 95% success rate.