Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Eric Alston

Greensboro

Summary

Dynamic Facilities Maintenance Supervisor with extensive experience at UNC Greensboro, adept at enhancing operational efficiency and fostering team collaboration. Proven expertise in plumbing systems and preventive maintenance, complemented by strong problem-solving abilities. Successfully improved residence satisfaction through effective communication and training initiatives, while consistently meeting project deadlines.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Facilities Maintenance Supervisor

UNC Greensboro
03.2022 - Current
  • Manage staff of 16 general maintenance and skilled trade techs, created work schedules, distributed assignments, and supervised day-to-day operations.
  • Monitored daily progress and work quality to provide guidance and direction to all maintenance staff.
  • Evaluated employee performance regularly to identify areas for growth or improvement; provided constructive feedback accordingly.
  • Coordinated staff training to enhance technical skills and promote adherence to safety protocols, minimizing workplace accidents.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Increased operational efficiency by identifying opportunities for process improvement and implementing best practices in facilities management.
  • Scheduled routine maintenance and repair of facility equipment.
  • Promoted positive employee morale by fostering an inclusive work environment and addressing workplace issues promptly.
  • Established strong relationships with building occupants through transparent communication and prompt issue resolution, enhancing tenant satisfaction.
  • Reviewed blueprints to double-check installation and implementation state requirements.
  • Created and maintained daily and weekly reports for upper management.
  • Helped new and less experienced team members with ongoing training and close employee mentoring.
  • Ensured team members utilized appropriate tools and materials to comply with safety guidelines.

Area Manager/Master Plumber

UNC Greensboro
11.2016 - 02.2022
  • Resolved all plumbing issues across 33 residence halls.
  • Tested and confirmed operational integrity of domestic and make-up water backflows in each residence hall.
  • Diagnosed and repaired steam and chill water system malfunctions (PRVs, Pilot valves, steam traps, condensate receivers, etc).
  • Facilitated HVAC technicians in troubleshooting challenges associated with pneumatic systems, AHUs, MAUs, ERUs, and various types of actuators.
  • Maintained and installed hot water boilers, backup electric water heaters, and storage tanks.
  • Monitored BAS daily to identify current and potential issues.
  • Directed daily operations on South Side of campus for optimal performance, ensuring timely task and project completion.
  • Oversaw 6 maintenance staff members, delegating daily responsibilities via TMA work order system.
  • Developed and implemented strategies to improve customer service.
  • Coordinated with upper management to optimize production and achieve team objectives..

2nd Shift Plumber

UNC Greensboro
06.2012 - 11.2016
  • Maintained and repaired plumbing infrastructure, components, and equipment within 28 residence halls.
  • Maintained and fixed valves, circulation pumps, pipes, flanges, and domestic hot water distribution systems.
  • Performed preventative maintenance on plumbing systems to prevent costly future repairs.
  • Consistently met deadlines while maintaining high-quality craftsmanship throughout all stages of plumbing installations, repairs, or maintenance tasks.
  • Resolved emergency plumbing situations quickly and efficiently to minimize property damage.
  • Upgraded outdated plumbing systems to modern standards.
  • Independently worked on projects, while offering process coordination and cooperation with other department teams.

Plumber/Co-Owner

Alston Plumbing Co.
01.2002 - 05.2012
  • Oversaw day-to-day operations effectively
  • Repaired plumbing systems, components, and equipment.
  • Installed new piping systems, both commerical and residential, following local building codes and regulations.
  • Determined type and size of piping necessary for each project.
  • Complied with state plumbing codes throughout duration of each project.
  • Tested pipe systems using water and air to check for leaks to ensure project will pass inspection.
  • Restored water mains, natural gas lines, and backflow preventers.
  • Provided excellent customer service by addressing all client concerns and ensuring their satisfaction with completed work.
  • Solved complex plumbing emergencies, minimizing property damage and client inconvenience.
  • Interpreted blueprints to determine locations, quantities, and sizes of materials required.
  • Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
  • Inspected sewers and piping systems to assess quality and condition.
  • Collaborated with other trade professionals such as electricians and HVAC technicians during multi-faceted construction projects.
  • Improved customer satisfaction by efficiently diagnosing and repairing plumbing issues in residential and commercial properties.


Education

Plumbing Certificate - Plumbing

Ashworth University
Atlanta, GA
05-2005

High School Diploma -

E. E. Smith High School
Fayetteville, NC
06-1995

Skills

  • Plumbing systems
  • Electrical systems
  • HVAC systems
  • Building automation
  • Maintenance recordkeeping
  • Preventive Maintenance
  • Troubleshooting
  • Supervising staff
  • Installation procedures
  • Skilled maintenance and repair
  • Problem-solving abilities
  • Lockout and tagout procedures

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 16 staff members.

Certification

  • NC Plumbing License #32604
  • Backflow certification #rwct10095

Timeline

Facilities Maintenance Supervisor

UNC Greensboro
03.2022 - Current

Area Manager/Master Plumber

UNC Greensboro
11.2016 - 02.2022

2nd Shift Plumber

UNC Greensboro
06.2012 - 11.2016

Plumber/Co-Owner

Alston Plumbing Co.
01.2002 - 05.2012

Plumbing Certificate - Plumbing

Ashworth University

High School Diploma -

E. E. Smith High School

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