ERIC ALVAREZ PÉREZ
San Pablo,Heredia
Summary
As a Global Business Director, drove international growth, optimized operations, and expanded market presence. Expert in managing complex projects in medical devices and technology integration, ensuring regulatory compliance and timely delivery. Also served as Senior IT Project Manager and Software Project Director, leading large-scale initiatives to streamline processes and boost system performance. Proven success as Operations and Factory Director, as well as Senior Industrial Engineer, spearheading re-engineering efforts to enhance productivity, reduce costs, and drive profitability, consistently delivering high-impact results and sustainable business growth.
Overview
38
38
years of professional experience
Work History
Global Business and Projects Director
PMCG SOLUTIONS
09.2023 - Current
- Senior professional with over 10 years of experience in global business management, consulting, projects, support, and training
- As Global Business Director, I have led strategic operations at an international level, driving growth and digital transformation across multiple industries
- My focus has been on process optimization, managing high-performance teams, and developing innovative solutions for clients across various regions
Medical Devices Transfer Project Manager
BIOMERICS
08.2021 - 09.2023
- Seasoned Project Manager with extensive experience leading complex projects within the medical industry
- Proven expertise in managing the full project lifecycle, from planning and execution to delivery, while ensuring compliance with stringent healthcare regulations and standards
- Adept at coordinating cross-functional teams and driving the development of cutting-edge medical technologies and solutions
- Known for optimizing resources, improving operational efficiencies, and delivering projects within schedule and budget, with a strong focus on enhancing patient care and outcomes
Technology Integration Project Manager
INFOTREE GLOBAL SOLUTIONS
01.2020 - 01.2021
- Experienced Technology Integration Manager with a strong track record in aligning IT performance with business strategy
- Skilled at bridging communication between senior management and IT providers to ensure concise, logical, and comprehensible information exchange
- Proven expertise in managing IT projects from scope definition to implementation, ensuring adherence to regulatory standards such as those of SUGEVAL
- Adept at risk management, process improvement, and the development of technological solutions that meet the organization's requirements
- Demonstrates a deep understanding of project management methodologies, fostering collaboration across teams, managing resources efficiently, and ensuring timely project delivery
- Known for effectively managing project change processes, coordinating with consultants and IT providers, and delivering successful technological integrations that support business growth
Senior IT Project Manager
GBM CR
01.2011 - 01.2020
- Successfully managed and delivered large, strategic, and complex projects for sectors including government, private banking, services, and manufacturing
- Key projects included the implementation of IBM hardware and software, deployment of SAP banking solutions, installation of data networks, and the setup of Data Centers
- Consistently achieved a balance between project scope, timelines, cost control, quality, and customer satisfaction
- Built strong, collaborative relationships with clients, vendors, and service providers, ensuring effective partnerships and long-term project success
Senior Software Project Director
SYSDE
01.2010 - 01.2011
- Led the implementation, transition, and startup of a high-investment Core Banking Software project to support the expansion of banking operations from 8 to over 15 branches in Mexico City
- Managed the project from conception, requirements gathering, system architecture, and development through to testing and transition
- The project, which faced numerous challenges and obstacles, was successfully completed, ensuring alignment with the institution's growth plans
- Maintained strong relationships with the project sponsor and key stakeholders, facilitating effective collaboration and the successful overcoming of all hurdles to achieve the project's objectives
Software PMO Director
EVERTEC
01.2008 - 01.2010
- Effectively directed the creation of the Project Management Office (PMO) from inception through startup, overseeing its transition and operational coordination
- Achieved 100% compliance in the corporate audit, demonstrating the PMO's effectiveness
- Managed the LATAM project portfolio, which included initiatives for card processing, ATMs, banking business solutions, and merchant services
- Ensured alignment with strategic business objectives while applying the best international project management practices
IT PMO Manager
DESCA S.A.
01.2006 - 01.2008
- Managed the successful startup of the PMO for Desca in Costa Rica during the operational transfer from Venezuela
- As PMO and Project Director, I was instrumental in establishing the PMO office, implementing procedures, and setting standards based on PMI best practices
- I led the execution of diverse projects across banking, commerce, education, industry, and telecommunications, serving both government and private sectors throughout Central America and the Caribbean
- This role involved optimizing processes, ensuring alignment with strategic objectives, and maintaining strong stakeholder relationships to achieve high client satisfaction and successful project outcomes
Operations & Factory Director
TECHSHOP
01.2005 - 01.2006
- Took on a significant contractual commitment with a U.S
- Client for a pioneering, high-investment project, which involved creating a specialized team to manage elevated risks
- Directed the project from design through to execution, including personnel hiring, construction, testing, and negotiations with suppliers and stakeholders
- Led the team to achieve key goals in product and process quality, factory maintenance, production planning, and scheduling
- Ensured adherence to cost controls, on-time delivery, and overall project profitability, successfully managing a complex project portfolio
Sr Industrial Engineering Manager
INTEL CORPORATION
01.1997 - 01.2005
- Leader with proven expertise in spearheading the startup of Intel's first processor plant in Costa Rica
- Successfully developed and executed tactical and operational plans, leveraging months of hands-on experience at US and Asian facilities
- This strategic leadership resulted in surpassing production targets and achieving an aggressive ramp-up schedule
- Managed and implemented several high-complexity, high-investment projects to ensure sufficient capacity for innovative product development and timely market rollouts, contributing significantly to increased company revenue
Product & Process Engineering Manager
BRIDGESTONE/FIRESTONE
01.1987 - 01.1997
- Dynamic and results-driven Engineering Manager with extensive experience in spearheading the launch of new products and processes
- Successfully set production, quality, and process standards that boosted productivity and significantly reduced operational costs
- Instrumental in leading a comprehensive factory re-engineering initiative, which revitalized the business, enabling market expansion, entry into new export markets, and driving increased profitability
Education
MBA - Business Administration And Management
Universidad Latina
Costa Rica11-2018
Master of Science - Industrial Engineering
Universidad De Costa Rica
Costa Rica11-2004
Industrial Engineering
Licenciature - Universidad De Costa Rica
Costa Rica11-1988
Industrial Engineering
Bachelor - Universidad De Costa Rica
Costa Rica11-1986
Skills
- Leadership and Strategic Management
- PMO, Programs and Projects Management
- Process Optimization and Reengineering
- IT and Software Innovation and Adaptability Systems Implementation
- Process and Manufacturing Projects
- People Management
SOFTWARE
MS Office 365 (Excel, Word, Teams, Outlook)
MS Project 2019
Jira Issues and Project Tracking / Atlassian
Confluence / Atlassian
Asana Project Management
WBS Chart Pro
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Global Business and Projects Director
PMCG SOLUTIONS
09.2023 - Current
Medical Devices Transfer Project Manager
BIOMERICS
08.2021 - 09.2023
Technology Integration Project Manager
INFOTREE GLOBAL SOLUTIONS
01.2020 - 01.2021
Senior IT Project Manager
GBM CR
01.2011 - 01.2020
Senior Software Project Director
SYSDE
01.2010 - 01.2011
Software PMO Director
EVERTEC
01.2008 - 01.2010
IT PMO Manager
DESCA S.A.
01.2006 - 01.2008
Operations & Factory Director
TECHSHOP
01.2005 - 01.2006
Sr Industrial Engineering Manager
INTEL CORPORATION
01.1997 - 01.2005
Product & Process Engineering Manager
BRIDGESTONE/FIRESTONE
01.1987 - 01.1997
MBA - Business Administration And Management
Universidad Latina
Master of Science - Industrial Engineering
Universidad De Costa Rica
Industrial Engineering
Licenciature - Universidad De Costa Rica
Industrial Engineering
Bachelor - Universidad De Costa Rica
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