Summary
Overview
Work History
Education
Skills
Timeline
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ERIC ALVAREZ

EL PASO,US

Summary

Professional shift supervisor with strong leadership skills and focus on team collaboration. Skilled in managing daily operations, resolving conflicts, and ensuring high performance standards. Known for adaptability and delivering results in fast-paced environments. Strong organizational abilities and effective communication, fostering productive and positive workplace.

Overview

21
21
years of professional experience

Work History

SALES REPRESENTATIVE

Teleperformance
12.2004 - Current
  • Handled 50+ outbound calls, delivering empathetic support and product guidance.
  • Consistently met KPIs including call resolution time and quality scores by 25.30%.
  • Grew CenturyLink (Cloud, Circuits, Wireless) B2B customer transactions across follow-through.
  • Achieved 13% sales growth improvements, helping achieve call reductions by 20%.
  • Developed and maintained strong customer relationships to drive sales growth.
  • Analyzed customer needs and provided tailored solutions to enhance satisfaction.
  • Implemented feedback mechanisms to improve service delivery and client engagement.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.

SHIFT LEAD

Cheba Hut
02.2024 - 11.2024
  • Supervised and trained front-line staff, focusing on customer service standards and safety protocols.
  • Handled daily cash reconciliation efficiently, contributing to a 15% improvement in customer returns.
  • Led a team to increase inventory forecasting accuracy by 20% to support accurate financial tracking and reuse.
  • Implemented new customer support and digital sales to optimize productivity and enhance overall team performance.
  • Supervised daily operations, ensuring compliance with company policies and standards.
  • Trained and mentored team members to enhance performance and customer service skills.
  • Implemented process improvements that increased workflow efficiency across shifts.
  • Conducted regular staff meetings to communicate updates and maintain team alignment.
  • Resolved customer inquiries and complaints promptly, enhancing overall satisfaction rates.
  • Monitored sales performance metrics, providing feedback to drive team objectives.
  • Developed scheduling strategies that balanced employee needs with operational demands.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.

FLOORIST

Sweet Flower
11.2021 - 11.2023
  • Facilitated comprehensive product knowledge recommendations in a computer telephony environment.
  • Trained and mentored new team members to ensure smooth integration and task readiness.
  • Developed customer-centric processes and personal procedures to support accurate stock levels and product availability.
  • Operated warehouse equipment to efficiently move and organize inventory.
  • Assisted in maintaining safety standards and protocols within the warehouse environment.
  • Collaborated with team members to streamline order fulfillment processes.
  • Monitored stock levels and reported discrepancies to ensure accuracy in inventory management.
  • Led initiatives for optimizing storage space, contributing to effective inventory management strategies.
  • Operated and maintained screen printing machines for consistent quality production.
  • Inspected finished products for defects, ensuring adherence to quality standards.
  • Improved customer satisfaction with timely order fulfillment and consistent print quality.

WAREHOUSE ASSISTANT

Amazon Prime Support
08.2020 - 11.2023
  • Managed end-to-end order fulfillment processes, contributing to a 20% reduction in picking errors.
  • Supervised team tracking and stock rotation to minimize waste and maintain product availability.
  • Improved Amazon Fresh customer needs by modeling efficiency, compliance, and high-quality customer service standards.

WAREHOUSE ASSISTANT

Future Proof
11.2018 - 11.2019
  • Managed end-to-end order fulfillment and merchandise packaging to ensure timely and accurate delivery.
  • Maintained operations accuracy to exceed 90% ACAPAC reviews, ensuring data integrity.
  • Coordinated cycle counts to reconcile inventory mismatches and support process optimization initiatives.

Education

ASSOCIATE OF SCIENCE - FILM

Los Angeles Film School
Los Angeles, CA
07.2011

Skills

  • Customer service
  • Customer relationship building
  • Interpersonal communication skills
  • Product and service knowledge
  • Sales presentations
  • Product and service sales
  • Upselling and cross selling
  • Data management
  • Customer service focus
  • Staff supervision
  • Proficient in Microsoft office

Timeline

SHIFT LEAD

Cheba Hut
02.2024 - 11.2024

FLOORIST

Sweet Flower
11.2021 - 11.2023

WAREHOUSE ASSISTANT

Amazon Prime Support
08.2020 - 11.2023

WAREHOUSE ASSISTANT

Future Proof
11.2018 - 11.2019

SALES REPRESENTATIVE

Teleperformance
12.2004 - Current

ASSOCIATE OF SCIENCE - FILM

Los Angeles Film School

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