Summary

Overview

Work History

Education

Skills

Timeline

Eric Amoako

Forney

Summary

Highly-qualified Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Manages tasks with accuracy and great time management abilities. Smoothly monitors security and serves diverse customer needs.

Overview

years of professional experience

2004

years of post-secondary education

Work History

Sale Assistant

T-Mobile

Forney

02.2026 - Current

Assisted customers with product selection and service inquiries.
Processed transactions using point-of-sale systems efficiently.
Maintained store appearance by organizing merchandise displays.
Educated customers about T-Mobile products and services features.
Handled customer complaints and resolved issues promptly.
Supported promotional events by setting up displays and materials.
Helped customers find specific products, answered questions, and offered product advice.
Participated in training sessions to improve product knowledge and skills.
Collaborated with team members to enhance customer experience.
Greeted customers and provided assistance with product selection.
Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
Assisted customers with returns, exchanges and refunds.
Informed customers about current promotions and discounts.
Answered incoming telephone calls to provide store, products and services information.
Accepted and completed cash, check and credit card payments.
Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
Organized stockroom shelves, racks and bins according to store layout and product categories.
Assisted in creating displays to promote products.

Detention Officer

Corecivic Inc.

Eden

03.2024 - 11.2025

Supervised detainee activities to ensure safety and compliance with regulations.
Conducted regular inspections of facilities and equipment for security breaches.
Managed intake procedures for new detainees, including processing documentation.
Enforced facility rules and regulations to maintain order among detainees.
Collaborated with law enforcement to coordinate transport of detainees as needed.
Documented incidents and maintained accurate records in daily logs.
Conducted searches of cells for contraband items such as drugs, weapons or other prohibited materials.
Provided support and assistance to fellow officers during emergency situations.
Monitored inmate behavior to ensure compliance with facility regulations and procedures.
Performed administrative duties such as filing, data entry, mail sorting and answering telephones.
Subdued and restrained resisting inmates using hands and feet while employing defensive tactics and approved non-lethal weapons.
Assisted in the intake of new inmates, ensuring all necessary paperwork was completed and filed correctly.
Investigated disturbances within the facility and reported findings to supervisors.
Supervised inmates during recreational activities, providing guidance when needed.
Conducted regular safety inspections of all equipment used by staff members or inmates.
Interviewed different victims, witnesses and suspects to gather and record information for ongoing and future investigations.
Coordinated with other law enforcement agencies regarding criminal investigations involving detainees.
Performed basic first aid procedures and cardiopulmonary resuscitation on unconscious inmates and officers.

Receiver/Warehouse Forklift Operator

Walmart Warehouse

Palestine

09.2023 - 02.2024

Received and inspected incoming shipments for quality and accuracy.
Organized products in designated storage areas for efficient inventory management.
Operated forklifts and pallet jacks to transport goods within the warehouse.
Collaborated with team members to maintain a clean and safe working environment.
Managed inventory counts to ensure stock levels met operational needs.
Utilized warehouse management systems to track incoming and outgoing products.
Received and verified incoming shipments for accuracy of items, quantities, and condition.
Utilized correct and safe operating procedures when using equipment such as forklifts and pallet jacks to load, unload, and move materials.
Cleaned and organized work areas, equipment, and storage facilities as needed.
Processed returns to vendors and maintained accurate records of all returned items.
Investigated inventory discrepancies to maintain recordkeeping validity.
Compared shipment contents with paperwork to support inventory accuracy and records management.
Performed regular cycle counts to maintain accuracy of inventory levels.
Checked orders against invoices to ensure accuracy before releasing them from the warehouse.

Correctional Officer

Texas Department Of Criminal Justice

Palestine

06.2021 - 08.2023

Supervised inmate activities to maintain order and security.
Conducted regular inspections of facilities for safety compliance.
Enforced rules and regulations to ensure inmate adherence.
Assisted in emergency response drills to prepare for critical situations.
Provided guidance and support to new correctional officers during training sessions.
Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
Inspected cells and conducted random searches of common areas.
Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
Monitored daily activities to identify and manage suspicious behavior, improper conduct, and signs of conflict.
Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility.
Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
Received property from incoming inmates, provided receipts and inspected items for contraband.
Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
Supervised offender work assignments and evaluated performance for compliance with standard regulations.
Collaborated with outside agencies such as social workers, psychologists, and probation officers when necessary.
Operated security control systems to monitor entrances, exits, and movement within the facility.
Managed conflict and negotiated resolutions between inmates to prevent violence and ensure the safety of all individuals in the facility.

Sales Supervisor

Dr Jays

The Bronx

02.2005 - 05.2021

Supervised daily sales operations to ensure team productivity and customer satisfaction.
Trained new staff on sales techniques and customer engagement strategies.
Monitored inventory levels and coordinated restocking efforts with vendors.
Developed schedules to optimize staff coverage during peak hours.
Assisted customers with purchases and resolved any service issues promptly.
Analyzed sales reports to identify trends and adjust strategies as needed.
Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
Intervened in difficult customer situations to resolve issues quickly and efficiently.
Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
Processed cash, credit and check transactions with POS system and cash register.
Maintained relationships with customers through regular follow-up calls and emails.
Mentored employees in management of complicated sales, complex issues and difficult customers.
Planned and directed floor merchandising and display building to keep stock presentable and engaging to customers.
Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues.
Supported business performance targets to drive improvements in sales and customer satisfaction levels.
Created monthly reports on regional sales performance and presented to upper management.
Collaborated with management and executives and made strategy recommendations based on insights into sales operations.
Implemented procedures that improved accuracy of customer orders.