Eric Anderson
Los Angeles,California
Summary
Conscientious leader enjoys connecting people and promoting positive change. Familiar with creating positive and memorable experiences for stakeholders through events, campaigns, or informal interactions. Collaborative and eager to use skills to represent and promote organization in professional and effective manner. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Ambassador
Legendary Foods
01.2020 - Current
- Greeted customers and clients to create welcoming atmosphere.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Assisted team with operational policies and procedures to drive services.
- Served as organization ambassador at various charity events, promoting mission and values.
- Established positive relationships with local business owners, leveraging those relationships to secure sponsorships.
- Used various social media platforms for media and blogger outreach.
- Conducted tabling and sampling for events and demos.
Office Manager/Event Manager/Shipping and Receiving Manager
Legendary Foods
06.2022 - 08.2023
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed senior-level personnel working in marketing and sales capacities.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Launched quality assurance practices for each phase of development
Security Operations Manager
Allied Universal Security Services
07.2020 - 01.2022
- Kept team compliant with security protocols and appearance standards.
- Completed vulnerability scans to identify at-risk systems and remediate issues.
- Optimized security programs, administrative functions, business management and inventory control by enhancing planning and allocation of resources.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Outlined and maintained security patching schedule to efficiently address ongoing system issues.
- Verified excellence in regards to security programs, strategies and plans within fast-paced and high-risk environments.
- Coordinated protective service operations with other emergency response agencies.
- Oversaw contract negotiations, budget implementation, disciplinary reviews, training and manpower work schedules.
- Conducted drills to keep security staff on alert and proficient with established plans.
- Served as liaison with public officials, company negotiators and other departments to maintain big picture understanding of security needs covering all corporate assets.
- Controlled multimillion-dollar budgets and secured work permits, visas and sufficient funds to address facility and emergency needs.
- Liaised with corporate headquarters on compliance with manpower, travel, replacements and operational requirements.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Analyzed security threats and risks and developed mitigation strategies to reduce potential losses.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Conducted regular security audits and assessments to identify potential security risks and vulnerabilities.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Coordinated events and celebrity service's
Security Site Supervisor
Allied Universal Security Services
04.2018 - 07.2020
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Wrote and submitted daily reports on security team operations.
- Provided guidance to security staff on appropriate courses of action for diverse situations.
- Managed team schedules to provide effective security coverage for building needs.
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
- Developed improved training methods with focus on public safety and officer awareness.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Removed unauthorized persons from facility grounds.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Collaborated with management to develop security policies and procedures.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Conducted background checks of employees and visitors to verify clean character records and establish security compliance.
- Coordinated events and celebrity service's
Security Officer
Universal Protection Service, LP
02.2016 - 04.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Monitored CCTV cameras and alarm systems for security breaches.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Examined doors, windows and gates to verify security.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Investigated suspicious activities and persons to maintain security of premises.
- Assisted in events and celebrity service's
Front Desk Agent/Personal Trainer/Front Desk/Personal Trainer/Sales Representative
Fitness One Gyms
09.2015 - 12.2016
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered multi-line phone system and enthusiastically greeted callers.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Developed and maintained positive relationships with guests for satisfaction.
- Enforced policies and procedures to increase efficiency.
- Signed up new members for membership contracts.
Front desk
Golds Gym
02.2015 - 08.2015
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Signed up new members for membership contracts.
Overnight Stockman
Walmart Supercenter
04.2013 - 09.2013
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Followed orders precisely for correct items, sizes and quantities.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Managed timely and effective replacement of damaged or missing products.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Completed inventory accounts to keep records current and promote accurate ordering.
Front Desk Agent
Hitching Post Inn Hotel
03.2009 - 09.2010
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Developed and maintained positive relationships with guests for satisfaction.
Clothing Sales Associate
Sammy Muhamed F.U.E.L & Valinos
01.2009 - 06.2009
- Sell clothing and accessories at the mall salesman
- Assisted customers with selecting clothing items and accessories based on individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Greeted customers, identified needs and provided product advice.
- Maintained organized store environment to foster pleasant shopping experiences.
- Cleaned, closed, and secured store at end of shift.
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
- Developed loyal customer base by providing excellent customer service.
- Encouraged customers to find accessories and other upsell items to complete ensembles.
- Used point-of-sale systems to process payments and check inventory levels.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
High School Diploma -
Triumph High School
Cheyenne, WYSkills
- Business Development
- Microsoft Office
- Brand Image Alignment
- Brand Awareness
- Microsoft SharePoint
- Booth and Display Setup
- Financial Management
- Microsoft Project
- POS Inventory System Operation
- Microsoft Outlook
- Vendor Relationships
- Manage Profitability
Additional Information
References
Oliver Mindur CEO of Legendary Foods 1(305)527-7957 Omindur@eatlegendary.com
Greg Tetzlaff Vice President of Marketing at Legendary Foods 1(847)309-1051 Gtetzlaff@eatlegendary.com
Jane Poblete Senior Director of Operations and Transformations at Legendary Foods 1(310)341-5644 Jpoblete@eatlegendary.com
Daren Bradshaw Vice President of supply chain 1(713)882-5826 Dbradshaw@eatlegendary.com
Thelma Castellanos Comptroller 1(323)228-1463 Tcastellanos@eatlegendary.com
Kim Flowers Director of Sales 1(513)907-5423 Kflowers@eatlegendary.com
Vanessa Fattohi Branch Manager Universal Protection/Allied Universal Protection 1(562)884-4280
Timeline
Office Manager/Event Manager/Shipping and Receiving Manager
Legendary Foods
06.2022 - 08.2023
Security Operations Manager
Allied Universal Security Services
07.2020 - 01.2022
Ambassador
Legendary Foods
01.2020 - Current
Security Site Supervisor
Allied Universal Security Services
04.2018 - 07.2020
Security Officer
Universal Protection Service, LP
02.2016 - 04.2018
Front Desk Agent/Personal Trainer/Front Desk/Personal Trainer/Sales Representative
Fitness One Gyms
09.2015 - 12.2016
Front desk
Golds Gym
02.2015 - 08.2015
Overnight Stockman
Walmart Supercenter
04.2013 - 09.2013
Front Desk Agent
Hitching Post Inn Hotel
03.2009 - 09.2010
Clothing Sales Associate
Sammy Muhamed F.U.E.L & Valinos
01.2009 - 06.2009
High School Diploma -
Triumph High School
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