Eric ANDERSON

• Developed and maintained a comprehensive field training program to ensure employees had the skills needed to meet job requirements.
• Facilitate in person and virtual trainings.
• Conducted new hire orientation sessions and provided on-the-job training for all personnel in assigned areas.
• Coached, mentored and trained staff members on departmental policies, procedures and protocols in the field at their store location.
• Assessed employee performance through observation, feedback and testing both classroom and in the field.
• Provided ongoing support to trainees throughout their onboarding process and beyond.
• Organized classroom activities and group exercises that encouraged active participation from trainees.
• Collaborated with other departments within the organization to coordinate cross-functional field training initiatives.
• Consulted with senior leaders to develop and execute strategy and provide regular updates.

-Work with new and existing employees to train and develop sales skills, systems, product knowledge (technical training), and business acumen.

- Train managers to develop their leaders and coaching skills.

- Assess and analyze the training needs of existing employees.

- Build working relationships and partnerships with stakeholders.

-Understand adult learning principles and cater to different learning styles in both delivery and design.

- Lead trainer on special projects including new store openings, and inventory.

• Created and facilitated engaging learning activities that promoted knowledge retention.
• Maintained accurate records of trainees' progress and provided feedback on their performance.

- Coach and developed my team of associates to achieve and exceed sales quotas and company putting the customer at the forefront of the business.   

- Led in store training weekly to develop employee knowledge.

- Led wireless workshops to assist with customers needs.

Top sales person for the year - Earned the Presidents Award for sales.

- Used variety of teaching techniques to encourage student critical thinking and discussion.

- Developed lesson plans to teach course materials according to schedule.