Summary
Overview
Work History
Education
Skills
Timeline
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Eric Anderson

Marietta,GA

Summary

Enthusiastic and hard-working employee with a winning attitude and desire to deliver exceptional results. Highly-motivated with a desire to take on new challenges. Strong work-ethic, adaptability, and exceptional interpersonal skills. Adept at effectively working unsupervised and quickly mastering new skills. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and motivated employee eager to apply time management and organizational skills in various environments.

Overview

16
16
years of professional experience

Work History

Pool Service Technician

Sweetwater Pools
03.2023 - 02.2024
  • Contributed positively to the company''s reputation by upholding high standards of professionalism, work ethic, and customer care.
  • Provided prompt response to emergency situations such as leaks or malfunctioning equipment, preventing further damage or loss of use for clients'' pools.
  • Conducted comprehensive facility assessments to identify potential hazards or areas in need of repair or improvement.
  • Performed installations of new pool equipment, ensuring seamless integration into existing systems.
  • Developed strong professional relationships with clients through clear communication channels regarding their needs and expectations.
  • Educated customers in proper pool operation and maintenance.
  • Improved customer satisfaction by providing consistent and thorough pool maintenance services.
  • Increased client retention through the delivery of exceptional customer service and communication skills.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.

Residential Construction Superintendent

Barry Holder And Associates
06.2015 - 02.2023
  • Elevated company reputation for quality craftsmanship by consistently delivering high-quality residential construction projects on time and within budget.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Conducted critical pre-installation conferences with general contractors, subcontractors, consultants, and manufacturer's representatives.
  • Managed multiple residential construction projects simultaneously, ensuring timely completion and customer satisfaction.
  • Led weekly production and operations contractor meetings, facilitating stronger communication, and helping to resolve critical issues.
  • Established strong relationships with clients through transparent communication and exceptional service delivery.
  • Analyzed and evaluated construction bids to select most cost-effective contractors.
  • Prepared detailed project estimates and reports for management review.
  • Oversaw all aspects of construction from permitting to final walkthrough, guaranteeing a seamless experience for homeowners.
  • Implemented safety protocols to maintain a secure work environment, resulting in zero accidents during tenure.
  • Ensured client satisfaction by addressing concerns promptly and providing solutions that aligned with project goals.

HR Generalist/Supervisor

United Parcel Service, UPS
10.2007 - 06.2016
  • Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
  • Coordinated implementation of people-related services, policies and programs through departmental staff.
  • Supported company growth by leading successful recruitment and hiring campaigns.
  • Conducted thorough job analyses to create accurate job descriptions for various roles within the organization.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Developed and coordinated employee training programs to improve productivity and performance.
  • Ensured compliance with labor laws, reducing legal risks through regular policy reviews and updates.
  • Generated and analyzed reports to monitor employee engagement and attrition trends.
  • Coached managers on effective performance management techniques, fostering a culture of continuous improvement among staff members.
  • Evaluated employee performance fairly using standardized metrics to foster a merit-based work environment.
  • Enhanced workplace culture by promoting diversity, inclusion, and open communication initiatives.
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Collaborated with managers to identify and address employee relations issues.
  • Strengthened communication skills through regular interactions with others.
  • Applied effective time management techniques to meet tight deadlines.
  • Excellent communication skills, both verbal and written.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Cultivated interpersonal skills by building positive relationships with others.

Education

Bachelor of Arts - Business Administration And Management

Kennesaw State University
Kennesaw, GA
06.2012

Skills

  • Customer Service
  • Shipping and Logistics
  • Follow-up skills
  • Incoming Call Management
  • Business Development
  • Account Management
  • Business growth and retention
  • Customer Complaint Resolution
  • Salesforce proficiency
  • Shipping coordination
  • Contract Negotiation
  • Quality Assurance
  • Friendly, Positive Attitude
  • Relationship Building
  • Team Management
  • Excellent Communication
  • Teamwork and Collaboration

Timeline

Pool Service Technician

Sweetwater Pools
03.2023 - 02.2024

Residential Construction Superintendent

Barry Holder And Associates
06.2015 - 02.2023

HR Generalist/Supervisor

United Parcel Service, UPS
10.2007 - 06.2016

Bachelor of Arts - Business Administration And Management

Kennesaw State University

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Eric Anderson