Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Eric Andrew

Tuntutuliak

Summary

Dynamic customer service professional with extensive experience at Grant Aviation, recognized for enhancing customer satisfaction and resolving complaints effectively. Proficient in Microsoft Office and fluent in Yup'ik, I excel in team collaboration and communication, consistently delivering positive outcomes and fostering community engagement.

Overview

20
20
years of professional experience

Work History

Customer Service Associate

Grant Aviation
05.2024 - 10.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Payment transactions/refund
  • Schedule flight/charter arrangements
  • Other duties as assigned

Sub-Book Keeper

Tuntutuliak Community Services Association
10.2021 - 06.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Payroll
  • Other duties as assigned

Fish Processor

Coastal Villages Region Fund
05.2015 - 08.2015
  • Improved product quality with meticulous attention to detail in the deboning, skinning, and filleting processes.
  • Adapted quickly to various roles within the processing facility based on staffing needs or changes in production demands.
  • Operated freezer systems for fish freezing to prevent bacteria growth and prepare for shipments via truck, plane or boat.
  • Developed strong knife skills, enabling faster completion of intricate cuts without sacrificing precision or accuracy.
  • Removed scales, bones and tails during cleaning procedures.
  • Offloaded Number of pounds of frozen fish onto pallets before shipment daily.
  • Cleaning
  • Other duties as assigned

Tribal Housing Administrator

Tuntutuliak Traditional Council
08.2011 - 10.2012
  • Coordinated maintenance activities to maintain safe and well-maintained living spaces for all residents.
  • Administered rent collection procedures, minimizing delinquencies and maintaining accurate records.
  • Implemented marketing strategies to attract new tenants while retaining existing residents in the community.
  • Organized community events that encouraged resident engagement while promoting a sense of belonging within the housing complex.
  • Inspections
  • Payment transactions
  • Monthly reports
  • Financial status reports
  • Notices
  • Other duties as assigned

Itinerant Community Health Aide

YKHC
05.2008 - 02.2010
  • Contributed to healthier communities by implementing evidence-based public health interventions tailored to local needs and resources.
  • Promoted cultural competence among healthcare providers by delivering training sessions on culturally sensitive care practices.
  • Encouraged healthy lifestyles adoption among youth populations via engaging nutrition education programs focused on balanced diets promotion.
  • Enhanced data collection quality for public health research projects by ensuring accurate recording of participant information during interviews and surveys.

Administrative Support I

ANTHC
11.2004 - 06.2005

Office clerical duties such as:


- answering/transferring phone calls

- set up meeting rooms


Other duties as assigned

Education

Certificate - Business Office And Clerical

Alaska Job Corps Center
Palmer, AK
06.2004

High School Diploma - High School Diploma

Lewis Angapak Memorial High School
Tuntutuliak, AK
05.2001

Skills

  • Customer service
  • Customer support
  • Very well organized
  • Team collaboration
  • Good communication skills
  • Fluent in Yup'ik
  • Computer illiterate
  • Microsoft OS: Word, excel, access, etc

Languages

Yup'ik
Native or Bilingual

Timeline

Customer Service Associate

Grant Aviation
05.2024 - 10.2024

Sub-Book Keeper

Tuntutuliak Community Services Association
10.2021 - 06.2023

Fish Processor

Coastal Villages Region Fund
05.2015 - 08.2015

Tribal Housing Administrator

Tuntutuliak Traditional Council
08.2011 - 10.2012

Itinerant Community Health Aide

YKHC
05.2008 - 02.2010

Administrative Support I

ANTHC
11.2004 - 06.2005

Certificate - Business Office And Clerical

Alaska Job Corps Center

High School Diploma - High School Diploma

Lewis Angapak Memorial High School
Eric Andrew