Summary
Overview
Work History
Education
Skills
golf
Timeline
Generic

Eric Andrews

Winter Garden,FL

Summary

Proven leader in transportation and customer service, excelling in DOT compliance and fostering strong client relations. At Andrews Transportation LLC and Transport Premier Services, I enhanced operational efficiency and customer satisfaction. My expertise in Microsoft Excel and commitment to professionalism have driven substantial business success, demonstrating a dependable and results-driven approach. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

11
11
years of professional experience

Work History

Owner/Operator Truck Driver

Andrews Transportation LLC
03.2017 - Current
  • Managed day-to-day business operations.
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
  • Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.

Broker /Call Center Customer Service Representative

Transport Premier Services
01.2014 - 03.2017
  • Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
  • Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
  • Negotiated favorable terms for clients during transactions, maximizing their profits in both buying and selling scenarios.
  • Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
  • Responded via telephone and email to questions regarding licensing, commissions, website logins and website navigation.
  • Developed a reputation for integrity and ethical conduct within the brokerage community, leading to increased trust from clients and colleagues alike.
  • Maintained up-to-date knowledge of industry trends, ensuring that clients received the most accurate information to make informed decisions about their investments.

Education

High School Diploma -

New Caney High School
New Caney, TX
05.1992

Skills

  • DOT Compliance
  • Professionalism and Work Ethic
  • Safe Driving Practices
  • Safety Compliance
  • Strong Work Ethic
  • Dependable and reliable
  • Call center experience
  • Customer Relations
  • Microsoft Excel
  • Call Center Operations
  • Team Development

golf

I love golf because it's all on you, it keeps you focused and working hard to hit that next perfect shot. It's challenging and very competitive, and I love being out there being able to clear my head. It's a great sport......

Timeline

Owner/Operator Truck Driver

Andrews Transportation LLC
03.2017 - Current

Broker /Call Center Customer Service Representative

Transport Premier Services
01.2014 - 03.2017

High School Diploma -

New Caney High School
Eric Andrews