Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Eric Annafi

Chicago,IL

Summary

Performance-driven Vice President with 25 years of experience aligning systems with business requirements, policies, and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.

Overview

14
14
years of professional experience

Work History

Vice President, Information Technology

Clear Spring Healthcare
01.2019 - Current
  • Reports directly CEO and oversees the organization’s technological direction including planning, implementing and maintaining best practices that align with company vision/goals.
  • Ensure optimal technical operations by overseeing all aspects of IT, including system security/information management, application development, infrastructure management, Reporting, Configuration, data, and cloud technology.
  • Collaborated with senior management to develop strategic initiatives and long term goals.
  • Oversaw and managed CDW security and HIPAA assessment of company’s infrastructure.
  • Developed 10 to 15 Policy and Procedures to address security and HIPAA assessment recommendations.
  • Managed stakeholder expectations effectively during major system implementations or changes through clear communication channels and regular progress updates.
  • Improved disaster recovery and business continuity plan by designing resilient systems architecture and regularly testing backup procedures for critical applications.
  • Resolved workflow issues to optimize team productivity and improve delivery times.
  • Built IT infrastructure to support key business strategies and evolving processes.
  • Led cross-functional teams to deliver complex IT projects on time and within budget, ensuring seamless execution and minimal disruption to business operations.
  • Demonstrated proficient leadership skills to motivate employees and build competent teams.
  • Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
  • Created long-range IT plan to support projected growth and requirements for added capacity.
  • Oversaw the completion of major implementation of main eligibility software system by managing the project, setting expectations and updating CEO and board on progress.
  • Implemented a new telephony system for our member services/enrollment team, which helped reduce issues and greatly improved member satisfaction.
  • Work with CDW for a major HIPAA and security assessment of our infrastructure. This helped with the development of new Policy and procedures and address necessary security holes and improvements to be prepared for security risks.
  • Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
  • Identified opportunities to improve business process flows and productivity.
  • Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.

Vice President, Infrastructure and Development

Family Health Network/Community Care Alliance of Illinois
01.2018 - 01.2019
  • Reports directly to CIO/CEO and oversees the organization’s technological direction including planning, implementing and maintaining best practices that align with company vision/goals.
  • Ensure optimal technical operations by overseeing all aspects of IT, including system security/information management, application development, infrastructure management, data and cloud technology.
  • Managed seamless migration of on-premise infrastructure to OVH’s cloud technology (IaaS).
  • Oversaw and managed cloud to cloud implementation of infrastructure from VMWare cloud to OVH PCC cloud.
  • Developed project plan and worked with Infrastructure team to upgrade/change company’s security posture by implementing Multi-factor VPN authentication, Mobile Device Management (MDM) for mobile devices and securing SFTP server by IP whitelisting.
  • Developed strategic plan to separate Medicaid and Medicare data from existing applications to stand alone environments to restrict PHI data and reduce data risk/breach.

Director of Information Technology

Family Health Network/Community Care Alliance of Illinois
01.2014 - 01.2018
  • Reports directly to CIO to ensure a high performing infrastructure team, DBA administration, systems and SQL developers totaling a team of 14.
  • Developed a business plan that grew the IT department from a team of 4 to 43 in a span of 2 to 3 years.
  • Established policies and procedures that streamlined processes, monitoring and maintaining systems that help increased productivity, response time and development processes.
  • Worked with CIO to develop a $15 million-dollar operational IT budget to support 350+ employees.
  • Familiarity and exposure to health plan call centers and success in managing and delivering large-scale, complex projects.
  • Recommended and oversaw the implementation of virtual desktops (VM Ware Horizon Air) to support company growth for remote usage.
  • Oversaw the development of a high availability call center system using Avaya and Aura Vuesion system.
  • Manages SQL Development team of 4 to meet end-user requirements and successful customization of applications and meet state deadlines for 15 plus reports and extracts.
  • Develop and implement IT governance and policy and procedures for the IT department.
  • Experience in planning and controlling change including release management.
  • Possess strong knowledge of managed care organizations (MCO), claims, enrollment, Medicaid and Medicare.
  • Experience and knowledgeable of state (HFS), DOI, CMS and HEDIS audits and compliance.
  • Possess strong knowledge of software development, IT product design lifecycle and solid understanding of application development, coding and architectural design.
  • Works with Infrastructure team of 5 to design information architecture with full responsibility for systems security and business continuity.
  • Oversees a DBA team of 3 to ensure data environment stabilization, support developers and maintain systems.
  • Under my leadership several employees earned promotions of IT Manager, Network Administrator, Integration Analyst and Senior .Net Developer.
  • Led the development and implementation of a successful eligibility and claim system called Invidasys.
  • Recommended and oversaw the development from on-premise infrastructure to Infrastructure as a service (IaaS) using VM Ware v-Cloud Technology resulting in $650, 000 of hardware/software savings.
  • Oversaw major upgrade of Axis Point Health care management system (CCMS) from client server technology to browser base platform called Vital resulting in shorten workflow processes and increased productivity for RN staff.
  • Spearheaded and implemented infrastructure technology plan that oversaw the growth of company membership from 60K to over 250K.
  • Implemented secure print technology that saved over $35,000 annually and made the company HIPPA compliant by securing PHI printed data.
  • Developed processes that improved automation and efficiency of HFS and other vendor related EDI files like 834, 837.
  • Successful implementation of CVS pharmacy (Rx) system/data into company’s infrastructure.
  • Executed company-wide security system called Zscaler to decrease firewall infiltration(IDS/IPS).

Manager of Information Technology

Family Health Network/Community Care Alliance of Illinois
01.2012 - 01.2014
  • Reported to Director of IT, oversaw the growth of the IT department and managed all aspects of the IT department.
  • Managed and oversaw the development of three different office locations. Two of those locations were built from the ground up.
  • Successfully coordinated company-wide implementation of O365.
  • Coordinated successful implementation of Trizetto QNXT system.
  • Responsible for day to day support and maintenance of existing systems.
  • Developed an on-boarding workflow process for new hires, internal transfers, and terminations used by IT Help Desk Team.
  • Established an IT tracking/ticketing system using Solar Winds N-Able software.
  • Hands on development and processing of eligibility files to provider groups and monthly end of month capitation process using QNXT and home-grown customization software.
  • Developed metric reports to analyze and trend internal customer issues and Help Desk response timely to issues.
  • Successfully transitioned a manual capitation process from 3 days to less than 10 hours by automation and developing SSIS packages.
  • Developed and promoted three employees.
  • Developed monitoring tools that brought automation and efficiency to eligibility and other file loading processes.
  • Recruited, trained and developed a highly successful IT Help Desk Team that consisted of 4 FTEs that serviced an organization of 500 plus employees onsite and remote.
  • Coordinated successful implementation of Trizetto QNXT system and developed authorization process using SSIS into QNXT. This implementation helped the company pass state Medicaid audit and increased the successful rate of claim payments.

Education

Bachelor of Science - Management Information Systems

University of Illinois At Urbana-Champaign
Champaign, IL

Skills

  • Coaching and mentoring
  • Risk management
  • Data analysis
  • Performance monitoring
  • Relationship building
  • Complex Problem-solving
  • Critical thinking
  • Policy and procedure development
  • Decision-making
  • Staff recruitment and retention

Accomplishments

  • Oversaw the completion of major implementation of main eligibility software system by managing the project, setting expectations and updating CEO and board on progress.
  • Implemented a new telephony system for our member services/enrollment team, which helped reduce issues and greatly improved member satisfaction.
  • Led the development and implementation of a successful eligibility and claim system.
  • Recommended and oversaw the development from on-premise infrastructure to Infrastructure as a service (IaaS) using VM Ware v-Cloud Technology resulting in $650, 000 of hardware/software savings.
  • Spearheaded and implemented infrastructure technology plan that oversaw the growth of company membership from 60K to over 250K.

Timeline

Vice President, Information Technology

Clear Spring Healthcare
01.2019 - Current

Vice President, Infrastructure and Development

Family Health Network/Community Care Alliance of Illinois
01.2018 - 01.2019

Director of Information Technology

Family Health Network/Community Care Alliance of Illinois
01.2014 - 01.2018

Manager of Information Technology

Family Health Network/Community Care Alliance of Illinois
01.2012 - 01.2014

Bachelor of Science - Management Information Systems

University of Illinois At Urbana-Champaign

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