Eric Antonio
Alexandria,VA
Summary
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
15
15
years of professional experience
Work History
Service Advisor
Stafford Brown Mazda
04.2021 - Current
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
General Manager/Director of Finance
Hyman Bros.Mazda
04.2016 - 08.2021
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Reduced operational risks while organizing data to forecast performance trends.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Reduced time to market for new products by optimizing development processes and enhancing cross-functional team collaboration.
Business Development Specialist
Duke Automotive
11.2014 - 04.2016
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to achieve desired results.
Owner/Operations Manager
The Cafe at Bon Secours Health Center
03.2011 - 03.2014
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Wireless Sales Associate
Verizon Wireless
08.2009 - 01.2011
- Maintained a clean and organized sales floor for an inviting shopping environment, resulting in higher foot traffic and sales.
- Achieved consistent monthly sales goals with effective upselling of accessories, warranties, and additional services.
- Handled customer returns and exchanges professionally, ensuring a positive outcome for both the customer and the business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Oversaw signage, pricing and shelf labeling to promote neat, professional presentation.
Education
Associate of Science - Business Administration And Management
Paul D. Camp Community College
100 N College Dr, Franklin, VA 23851High School Diploma -
Southampton High School
23350 Southampton Pkwy, Courtland, VA 2383706-2009
Skills
- Multitasking and organization
- Excellent communication
- Leadership and team building
- Operations management
- Staff education and training
- Goal-oriented mindset
Timeline
Service Advisor
Stafford Brown Mazda
04.2021 - Current
General Manager/Director of Finance
Hyman Bros.Mazda
04.2016 - 08.2021
Business Development Specialist
Duke Automotive
11.2014 - 04.2016
Owner/Operations Manager
The Cafe at Bon Secours Health Center
03.2011 - 03.2014
Wireless Sales Associate
Verizon Wireless
08.2009 - 01.2011
Associate of Science - Business Administration And Management
Paul D. Camp Community College
High School Diploma -
Southampton High School
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